C

Christian Sulit

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Philippines
Contact Christian regarding: 
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Full-time jobs

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Résumé

Jobs verified_user 0% verified
  • Kraken Digital Asset Exchange
    Client Engagement Specialist
    Kraken Digital Asset Exchange
    Mar 2024 - Feb 2025 (1 year)
    Demonstrated a strong understanding of the digital asset industry, with a deep passion for cryptocurrencies and trading. Provided top-tier client support, handling phone support, email inquiries, and instant messaging requests with exceptional communication skills and a focus on customer satisfaction. Ensured the highest levels of security and privacy, maintaining confidentiality and safeguarding sensitive client data. Thrived in a fast-paced environment, quickly adapting to new challenges while maintaining efficiency and attention to detail. Proactively addressed client concerns, delivering solutions in a timely and effective manner, ensuring a positive client experience. Fluent in English, enabling clear communication with clients across
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    Senior Processor Executive
    Papa John's Account - Cognizant
    Jun 2017 - Jan 2023 (5 years 8 months)
    Assisting customers with customer service concerns such as but not limited to: Checking and updating customer accounts. Replacing missing reward points. Placing failed website/online orders directly to store location. Checking failed orders and educating customers about the status of the order. Assisting or walking through customers in placing orders in the website. Meeting and exceeding monthly metrics. Assisting agents' inquiry, work as a floor support. Taking escalation/supervisor calls. Point of Contact/Acting SME.
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    Senior Processor Executive
    Computer Share account
    Jan 2017 - May 2017 (5 months)
    Calling customers to get votes for board meetings and record it. Meeting and exceeding monthly metrics.
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    Reservations specialist
    Choice Hotels - Altisource
    Sep 2015 - Jan 2017 (1 year 5 months)
    Assisting customers with hotel reservation concerns. Providing a cost-effective rate.
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    Technical Associate
    Revel POS
    Sep 2015 - Jan 2017 (1 year 5 months)
    B2B. Assisting customers with technical concerns such as but not limited to: Amendments to the software, basic troubleshooting in network issues. Educating customers about the new feature in the system when asked. Meeting and exceeding monthly metrics.
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    Sales chat agent
    DISH TV Service - SPI GLOBAL
    Sep 2014 - Sep 2015 (1 year 1 month)
    Assisting new customers with general concerns such as but not limited to: Setting up TV and Internet services. Pitching of products and services depending on the customer's needs. Meeting and exceeding all close rate and score card required by the management and clients.
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    Data Processor/ Team Lead
    Property Preservation Services - LYXNENTRY DATA SERVICES
    May 2011 - Feb 2013 (1 year 10 months)
    Assisting the team to complete the work orders accurately. Updating and invoicing every new work order within the time frame. Meeting and delivering reports to management at the end of day shift.
Education verified_user 0% verified
  • P
    BS in I.T.
    Philippine College of Technology
    Jun 2012 - Nov 2013 (1 year 6 months)
    2nd yr level.