Employee Benefits Specialist
Dec 2022 - Apr 2024 (1 year 5 months)
• Conducted 50+ live software demonstrations with client executives for employee benefits platforms.
• Built 30+ customized benefit portals to improve accessibility and reduce HR inquiries and enhance user onboarding.
• Processed enrollments in Life, Health, and supplemental insurance, ensuring 100% compliance with carrier requirements.
• Resolved client and employee inquiries, reducing average response time by 25%.
• Coordinated directly with sales and client success teams for post-sale onboarding.
• Demonstrated excellent organizational and communication skills while managing multiple projects simultaneously.
• Leveraged CRM tools, specifically Applied Epic, to serve as the main point of contact for software-related questions,