CAREER OBJECTIVE & SUMMARY OF QUALUFICATIONS: With over 20 years of experience, I have a proven track record of delivering excellent customer service, guest relations, operations, and administration in various roles client facing roles. I have successfully managed front office teams, resolved guest complaints, and ensured operational policies and standards are met. Implemented B2B and B2C revenue-driven programs and initiatives. My mission is to provide impeccable guest experience in line with the products and services, and to promote team cooperation and collaboration. I am proficient in using various property management systems such as Oracle Solutions and Opera and customer service platform. I have a strong attention to detail. I am also certified in Generative AI, which demonstrates my interest and ability to learn new technologies and skills. I am looking for a new opportunity to apply my expertise and passion in the customer experience industry or related fields.
