I am an administrative professional with over 17 years of experience focused on management, strategic planning and project administration, applying methodologies such as Scrum, BPM, Agile, Waterfall and ITIL, in the field of IT and software development.
I have extensive experience in customer relationship management, especially in the premium sector, and have proven to be efficient in process optimization, including ISO certifications.
My participation in marketing campaigns with SEMRUSH reflects my competence in digital marketing strategies. Furthermore, my multitasking ability, handling up to 20 projects simultaneously, and consultative roles in areas such as database management, complete my profile as a versatile and adaptable professional.