C
Christian Hampshire
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Utah, United States
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Director of SalesInsideOut DevelopmentNov 2021 - Current (4 years 9 months)• ◦ Closed six-figure enterprise coaching software deals with C-suite executives by uncovering key business pain points. • ◦ Built and led an outbound sales motion that increased pipeline coverage by 10x. • ◦ Surpassed quota while mentoring AE and SDR teams in a player/coach role. • ◦ Implemented value-based selling to drive adoption in Fortune 500 clients.- Sr. Director, Sales & Client ServicesMarketStarJan 2019 - Nov 2021 (2 years 11 months)• ◦ Led outsourced sales programs for Google, Slack, Grammarly, PagerDuty, and Dialpad. • ◦ Grew program revenue 350% through operational rigor and strategic sales execution. • ◦ Maintained a VOC score of 9.5+ by driving customer-first delivery and cross-functional leadership.
- BVP, Client Services & Customer SuccessBig Squid (Acquired)Dec 2018 - Aug 2020 (1 year 9 months)• ◦ Reduced churn by 60% through proactive onboarding and customer success strategies. • ◦ Managed renewals and expansions; upsold predictive analytics tied to customer KPIs. • ◦ Built scalable success infrastructure for a global SaaS client base.
- DVP, Inside SalesDARTdronesSep 2017 - Dec 2018 (1 year 4 months)• ◦ Scaled revenue from $1MM to $20MM in six months. • ◦ Owned full P&L while building the sales and customer experience organization from scratch. • ◦ Managed a team of 20 across sales and customer success.
- AVP, Inside Sales & Customer Experience (Consultant)AlpenglowMar 2017 - Sep 2017 (7 months)• ◦ Scaled national solar sales org from 2 to 50+ reps. • ◦ Increased revenue by 100% through key partnerships and operational improvements. • ◦ Oversaw all revenue functions including inside/outside sales and customer experience.
- PVP, Global Enterprise Sales & Customer SuccessPurePredictiveMar 2015 - Oct 2016 (1 year 8 months)• ◦ Launched AI-powered predictive analytics sales across healthcare, finance, and technology sectors. • ◦ Secured 500+ enterprise users during global beta launch. • ◦ Developed custom solutions, including predictive dialers and revenue-share partnerships. • ◦ Led cross-functional teams across sales, customer success, and advisory services.
- VExecutive Director, Customer Service & OperationsVERISK HEALTHOct 2012 - Mar 2015 (2 years 6 months)• ◦ Managed 1,000+ staff across multiple locations for a $1B healthcare data firm. • ◦ Reduced attrition from 67% to 4% and increased revenue through process/tech optimization. • ◦ Founded Verisk Health University to train 2,000+ employees in CX and operations. • ◦ Turned a $16M at-risk account into $33M through strategic recovery efforts.
- SVP, Commercial Real EstateSentry Capital CommercialOct 2002 - Oct 2012 (10 years 1 month)• ◦ Grew portfolio from $60M to $400M through strategic relationships and market expansion. • ◦ Executed data-driven marketing during economic downturn to sustain growth. • ◦ Led consulting and underwriting for $400M+ in commercial assets.