Christian Gerard Smith

Remote Customer Support Specialist

Netfor, Inc.

Jan 2022 - Current (4 years 8 months)

As a Remote Customer Support Specialist, I provided chat and email-based support for customers, effectively resolving technical issues while documenting cases to ensure a high level of customer satisfaction in a fully remote setting. My role involved customer onboarding, where I guided new users through our services, enhancing their experience from the outset. Additionally, I utilized data analysis skills to track support trends and improve service delivery. While my primary focus was on customer support, I drew on my sales experience to understand customer needs better, which allowed me to address inquiries related to pipeline management and Salesforce effectively, ensuring that customers received comprehensive assistance. This holistic ap

Virtual Administrative Assistant

freelance

Jan 2018 - Jan 2022 (4 years 1 month)

As a Virtual Administrative Assistant, I provided comprehensive support to small business owners by managing scheduling, email correspondence, data entry, and conducting research. I maintained confidential records and effectively coordinated tasks across various time zones to ensure seamless operations. Additionally, I utilized my customer onboarding skills to facilitate smooth transitions for new clients, enhancing their experience from the outset. My data analysis capabilities allowed me to interpret and organize information efficiently, contributing to informed decision-making. While my experience with pipeline management, Salesforce, and other sales-related skills may not have been directly applicable, they have equipped me with a broad

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Content Moderator

Global Impact Group LLC

Jan 2014 - Jan 2018 (4 years 1 month)

Reviewed user-generated content for compliance with community standards. Handled sensitive material responsibly and ensured a safe online environment.

Data Entry Clerk

Innodata

Jan 2010 - Jan 2014 (4 years 1 month)

As a Data Entry Clerk, I entered, verified, and managed large data sets with a high degree of accuracy, ensuring data integrity and reliability. I collaborated with distributed teams to meet project deadlines, fostering effective communication and teamwork. Additionally, my experience in pipeline management, although not directly related to data entry, has enhanced my ability to organize and prioritize tasks efficiently, which is crucial in managing data workflows. While I have utilized Salesforce for tracking data and leads, my focus remained on data accuracy and management. Understanding contract negotiation and sales processes has provided me with insights into the importance of data in driving business decisions, further emphasizing the

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Remote Customer Service Representative

Verbanex Global

Jan 2008 - Jan 2010 (2 years 1 month)

As a Remote Customer Service Representative, I handled inbound inquiries and provided product and service information to clients worldwide, consistently recognized for my reliability and high-quality service delivery. In addition to my core responsibilities, I effectively utilized cross-selling and upselling techniques to enhance customer satisfaction and drive sales growth. I also played a key role in customer onboarding and product demonstrations, ensuring clients were well-informed and engaged with our offerings. While pipeline management and Salesforce were not my primary focus, I maintained a keen awareness of customer interactions and feedback, which allowed me to track progress and continuously improve service quality over time. My e

Christian Gerard Smith

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