C

Christian Fonseca

About

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Program Manager
Mexico

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Timeline


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Résumé


Jobs verified_user 0% verified
  • U
    Program Manager
    Ultimate Strategic Solutions (RDI Corporation)
    Oct 2017 - May 2020 (2 years 8 months)
  • Oportun
    Operations Supervisor
    Oportun
    Jun 2016 - Oct 2017 (1 year 5 months)
  • Teletech
    System Engineer
    Teletech
    Jun 2012 - Oct 2022 (10 years 5 months)
    - I am responsible to keep the servers up and running and make sure that the involved systems are up to date and to perform the necessary upgrades at the proper time.
    - Involves communication with IT team around the world and with client managers.
  • Teleperformance Spain
    Team Lead
    Teleperformance Spain
    Apr 2009 - Apr 2012 (3 years 1 month)
    - I was a solutions provider to the team i was in charge of. Make sure they have all of the tools they need in order to perform their work.
    - I also monitored their performance in order to make sure that the client´s goal were met and to take preventive and corrective actions to improve/control the team´s performance
    - I took care of my part about QA evaluations and providing feedback on a timely matter. As a part of my tasks i also took care of providing the updates about the operation´s action plans and to provide the metrics scores to the management team
Education verified_user 0% verified
  • Universidad Tecnológica de León
    Management Information Systems
    Universidad Tecnológica de León
    Feb 1999 - Jan 2001 (2 years)