My personal and most important value is the assertiveness because I do work to get the best of the results with the less of the resources, focused on the quality assurance. Among the years i have acquired experience that facilitates the customer management relationships and also the leading of groups to deliver the best results on time.
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Program Manager
Ultimate Strategic Solutions (RDI Corporation)
Oct 2017 - May 2020(2 years 8 months)
Operations Supervisor
Oportun
Jun 2016 - Oct 2017(1 year 5 months)
System Engineer
Teletech
Jun 2012 - Oct 2022(10 years 5 months)
- I am responsible to keep the servers up and running and make sure that the involved systems are up to date and to perform the necessary upgrades at the proper time. - Involves communication with IT team around the world and with client managers.
Team Lead
Teleperformance Spain
Apr 2009 - Apr 2012(3 years 1 month)
- I was a solutions provider to the team i was in charge of. Make sure they have all of the tools they need in order to perform their work. - I also monitored their performance in order to make sure that the client´s goal were met and to take preventive and corrective actions to improve/control the team´s performance - I took care of my part about QA evaluations and providing feedback on a timely matter. As a part of my tasks i also took care of providing the updates about the operation´s action plans and to provide the metrics scores to the management team