C
Christian Fernandez
About
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Rodriguez, Calabarzon, Philippines
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Full-time jobs
Résumé
Jobs
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Appointment Setter / Team Leader / Data Entry Team LeadSMA Support ServicesOct 2023 - Mar 2026 (2 years 6 months)• Coordinate roofing projects by scheduling appointments between account managers and customers.
• Manage account managers’ calendars and organize documentation including photos, reports, and PDFs.
• Supervise appointment setters and improve scripts and call strategies.
• Lead a data entry team responsible for maintaining accurate client and project records.
• Ensure timely updates of CRM systems, project files, and internal databases.
• Perform quality checks on submitted data to maintain accuracy and consistency.- CAppointment SetterCall ToolsSep 2022 - Aug 2023 (1 year)• Conducted cold calls to U.S.-based small businesses to introduce dialer software solutions.
• Scheduled qualified appointments for account managers.
• Performed Virtual Assistant tasks including lead generation, data entry, and research. - B2B Sales Executive / Team LeaderFull potential solutionsFeb 2020 - Jul 2022 (2 years 6 months)• Sold online memberships offering exclusive discounts to business clients.
• Led a team responsible for generating leads and closing sales.
• Supervised agents executing lead generation strategies across LinkedIn, Google, and Facebook.
• Assisted team members with sales strategies and client engagement techniques. - ACustomer Service RepresentativeAfni SolutionsJun 2019 - Jan 2020 (8 months)• Assisted prepaid customers by providing website walkthroughs and troubleshooting assistance.
• Processed account adjustments and issued credits when necessary.
• Ensured customer satisfaction through effective problem resolution. - Sales RepresentativeTELUS International PhilippinesApr 2016 - Apr 2019 (3 years 1 month)• Conducted outbound sales calls promoting TV packages, tablets, and iPad products.
• Utilized strong communication skills to drive conversions and meet sales targets. - STechnical Support RepresentativeSitel Group PhilippinesSep 2014 - Jan 2016 (1 year 5 months)• Provided mobile phone troubleshooting and technical assistance to customers.
• Supported Level 1 agents as a Subject Matter Expert (SME) for complex technical concerns.
Education
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- PBachelor of Science in CriminologyPhilippine college of criminologyJun 2010 - Sep 2013 (3 years 4 months)