Christian Fernandez

Appointment Setter / Team Leader / Data Entry Team Lead

SMA Support Services

Oct 2023 - Mar 2026 (2 years 6 months)

• Coordinate roofing projects by scheduling appointments between account managers and customers. • Manage account managers’ calendars and organize documentation including photos, reports, and PDFs. • Supervise appointment setters and improve scripts and call strategies. • Lead a data entry team responsible for maintaining accurate client and project records. • Ensure timely updates of CRM systems, project files, and internal databases. • Perform quality checks on submitted data to maintain accuracy and consistency.

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Appointment Setter

Call Tools

Sep 2022 - Aug 2023 (1 year)

• Conducted cold calls to U.S.-based small businesses to introduce dialer software solutions. • Scheduled qualified appointments for account managers. • Performed Virtual Assistant tasks including lead generation, data entry, and research.

B2B Sales Executive / Team Leader

Full potential solutions

Feb 2020 - Jul 2022 (2 years 6 months)

• Sold online memberships offering exclusive discounts to business clients. • Led a team responsible for generating leads and closing sales. • Supervised agents executing lead generation strategies across LinkedIn, Google, and Facebook. • Assisted team members with sales strategies and client engagement techniques.

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Customer Service Representative

Afni Solutions

Jun 2019 - Jan 2020 (8 months)

• Assisted prepaid customers by providing website walkthroughs and troubleshooting assistance. • Processed account adjustments and issued credits when necessary. • Ensured customer satisfaction through effective problem resolution.

Sales Representative

TELUS International Philippines

Apr 2016 - Apr 2019 (3 years 1 month)

• Conducted outbound sales calls promoting TV packages, tablets, and iPad products. • Utilized strong communication skills to drive conversions and meet sales targets.

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Technical Support Representative

Sitel Group Philippines

Sep 2014 - Jan 2016 (1 year 5 months)

• Provided mobile phone troubleshooting and technical assistance to customers. • Supported Level 1 agents as a Subject Matter Expert (SME) for complex technical concerns.

Christian Fernandez

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