Christian Delgado Project Manager, Case Manager, Recruiter, Dispatcher, and

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Dispatcher/Cold Caller/Account Administrator

Discard

Jun 2024 - Current (2 years 1 month)

In charge of answering inbound leads coming in through several ad source channels like Thumbtack, Angi Leads, Angi Ads, SEO, Yelp, Referrals, Return Customers, Goodzer, GMB and respond quickly to gather Location, Date, and Information of Junk to be hauled away or type of service they will be needing, (Junk Removal, Cleaning, Demolition, Moving, or Delivery. Gather photos and videos to give out ranges, estimates. Update Customers on ETA's and be in communication with the teams incase any delays etc to keep clients updated in case of needing to reschedule. Create and send out Invoices, Estimates, Jobs. Update Finance Weekly tracker regarding, Ad Sources, Daily Revenue, Labor Costs, Tools, Rentals, Etc. Cold Call Real Estate agents, Non Profit

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Cold Calling Agent for Mortgage Broker

Poiema Lending Llc

May 2024 - Oct 2024 (6 months)

Cold call homeowners who had a high interest rates and offer a refinance quote that would aggressively lower their interest rates in Conventional, VA's and FHA's Loans. Set about 3-5 appts week. Gather all information, Lender company, open dates, monthly payment amounts, Credit score, current interest rates, and balance. Verify contact information. I would get about 3-7 sales a month. Rates went up drastically this month of October. We had to pause till after the elections if not next year.

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Project Manager

Centershield Construction LLC

May 2023 - Dec 2023 (8 months)

As a Project Manager, I successfully oversaw the complete remodeling process of properties, managing all phases from demolition to final cleaning, ensuring each project was delivered on time and met quality standards. I hired and coordinated contractors, meticulously reviewed scopes of work and project budgets, and purchased materials from various platforms, including Home Depot, Lowe's, and Amazon. To maintain transparency and track progress, I employed platforms like Matterport and Buildertrend, while also hiring Runners to document project advancements. Additionally, I implemented CRM tools to enhance communication and project tracking, which streamlined operational support and improved workflow management. My administrative assistance s

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Cold Calling Agent for Solar Campaign

Smart Home Innovations

Apr 2023 - May 2024 (1 year 2 months)

Qualify leads for solar consultations. Have a minimum of 2 closed deals per month I always get 3 +. Follow up with customers who canceled appointments and get them rescheduled. Respond to inbound text messages.

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Cold Calling Sales Agent for Solar Campaign

Solar Sesame

Oct 2022 - Mar 2023 (6 months)

Qualify leads for solar consultations. Have a minimum of 3 closed deals per month. Follow up with customers who canceled appointments and get them rescheduled. Top performer the 4 months I was there.

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Project Manager

SolQ

Aug 2022 - May 2023 (10 months)

Gather homeowner's information like home insurance policies, drivers licenses and utility bills for install partners and permits. Manage Excel, Quickbase, Click up, Monday.com keep homeowners informed on status of projects such as permits approved, installation dates, up until PTO (Permission to operate is approved. Update install partners platforms on any new projects coming in ready to set up site visits. Respond to emails, text messages, and calls from homeowners and install partners.

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Customer Service Representative

1840 and Co.Omni Cheer

May 2022 - Sep 2022 (5 months)

As a Customer Service Representative, I handled inbound and outbound calls from schools and coaches ordering cheer gear for various events and games. I assisted customers in navigating our online platform, helping them find specific sizes, colors, and customization options to meet their needs. Additionally, I managed warehouse escalations related to lost products, damages, or incorrect orders, ensuring timely resolutions and customer satisfaction. I was responsible for processing refunds, tracking orders, and placing new orders while providing accurate inventory amounts and dates for product availability. My experience also included utilizing sales conversion techniques to upsell and present the best apparel options to coaches, enhancing th

Cold Calling Sales Agent

Porch Group

Nov 2021 - May 2022 (7 months)

Reach out to homeowners going through a refinance or a new purchase of a new property to get quotes on home insurance or home security bundles. Offer moving services or internet and tv bundles. Top performer for 5 months consecutively out of the 8 months I was there.

Sales Agent

Stony Creek Homes

Mar 2021 - Oct 2021 (8 months)

Cold call homeowners interested in selling their home for 70-80 percent of the property's value. (this was for Investors). Gather information of how many bedrooms, bathrooms, kitchens etc and pass on to acquisitions manager so they can reach out to make an offer. Top dialer and performer the whole time I was there.

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Collector

Oportun Mexico

Nov 2017 - Feb 2021 (3 years 4 months)

Top collector in many different buckets 15-30 days delinquent 30-60, 60-90- up to charge off accounts. Handle special accounts going through natural disasters, a death in the family or of the same customer or a tough situation holding back from paying. Did Employment verification to do wage garnishments. Handle live chat assistance of 10 + chats at a time.

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Customer Service Representative and Certified Tech Representative

TeleTech México

Dec 2014 - Nov 2017 (3 years)

Handled inbound customer service calls collecting payments providing next payment dates and account balances. One of the top sellers for 2 years. Handled reconnect services. Troubleshooting.

Christian Delgado

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