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Christian Dela Vega
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Philippines
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Customer service/Team LeadFirstsource SolutionsDec 2022 - Current (3 years 8 months)Assisted in claims denial troubleshooting by identifying root causes and coordinating with relevant departments for resolution. Performed insurance verification, eligibility checks, and coordination of benefits (COB) review to support accurate claim processing. Supported prior authorization processes and ensured compliance with payer requirements and healthcare policies. Maintained strict HIPAA compliance and confidentiality standards when handling patient-related information. Utilized healthcare terminology and system tools to document, track, and manage healthcare-related cases. Led and supported team members by providing guidance, coaching, and process assistance to improve overall productivity and accuracy. Collaborated with internal st