IT System Expert / Back Office Second Level
Ericsson
Jul 2021 - Sep 2023 (2 years 3 months)
Fault management at application and hardware level of the Ericsson Multi Mediation solution (change, fault identification). Configuration management (creation, editing, deletion of flows at BLDM - Business Logic Development and Managemetn Tool interface level). Dashboard management, analysis and interpretation of performance metrics and statistics at operational level. Security Management (O.S. and GUI level user administration). Integration and deployment of new flows or configurations with external elements web services, DB. Creation and maintenance of scripts on demand. Creation and verification of Backups at DB and FS Full level. Accompaniments and management of activities with the client. Management of Upgrades at Application and/or O.