Christian Armas

Christian Armas

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New York, United States
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Résumé

Jobs verified_user 0% verified
  • Rinsed
    Enterprise Customer Success Manager
    Rinsed
    Jan 2025 - Feb 2026 (1 year 2 months)
    • Designed and implemented an AI-assisted customer intelligence workflow that reduced preparation time by 30%, improved consistency across enterprise engagements, and was adopted as a standard account planning workflow across the Customer Success organization.
    • Managed $3.5M ARR portfolio across 20 enterprise accounts, supporting customers operating 15-100+ locations each.
    • Achieved 93% platform feature adoption, the highest across the enterprise CS team, helping customers realize greater value than before.
    • Led renewal and expansion strategy in partnership with Sales, strengthening long term account retention.
    • Owned executive business reviews that translated product analytics into strategic recommendations for C-su
  • A
    Manager, Customer Success Team
    AppCard, Inc.
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Promoted to lead the CS team based on proven leadership, strategic thinking, and measurable campaign success.
    • Led a team of five Customer Success specialists supporting $9.8M in managed customer revenue.
    • Redesigned operational workflows across the Customer Success organization, increasing team efficiency by 25% while improving cross functional collaboration and customer communication.
    • Optimized onboarding and issue resolution workflows, reducing repetitive support escalations while decreasing response times by 20%.
    • Coached team members to improve retention and adoption strategies, contributing to 15% increase in feature adoption across a $9.8M portfolio.
  • A
    Customer Success Manager
    AppCard, Inc.
    Feb 2022 - Jan 2024 (2 years)
    • Managed 50+ SaaS accounts generating $1M+ ARR, supporting SMB and mid-market customers.
    • Delivered data driven business reviews with BI tools that identified retention and engagement opportunities across 50+ accounts.
    • Designed lifecycle campaigns and engagement strategies that improved customer participation by 15%.
    • Partnered with operators and business owners to align platform capabilities with retention and growth goals.
  • GEICO
    Claims Service Representative
    GEICO
    Nov 2020 - Feb 2022 (1 year 4 months)
    • Managed high volume customer claims interactions while maintaining top service performance metrics.
    • Ranked Top 5 CSR regionally for customer satisfaction scores.
Education verified_user 0% verified
  • C
    Philosophy Bachelor of Arts
    CUNY Lehman College
    Aug 2019 - Jan 2021 (1 year 6 months)