Christen Reed

Independent Call CenterAgent

Liveops

Jun 2024 - Current (2 years 1 month)

Provided customer support for various clients through inbound calls • • • • • • • Handled sensitive account information with care and professionalism Delivered quick resolutions to billing, product, and account issues Managed quality control and maintained high level of customer satisfaction. Identified needs of customers promptly and efficiently. Delivered high level of customer service and support by answering questions and returning phone calls quickly. Maintained positive working relationship with fellow staff and management.

Customer Service Representative

TTEC

Oct 2022 - Apr 2024 (1 year 7 months)

Assisted customers with technical support and service inquiries. • • • • • • • • Resolved product and billing issues efficiently in a remote environment. Utilized internal systems to log cases and ensure customer satisfaction. Answered inbound calls, chats and emails to facilitate customer service. Implemented innovative methods for streamlining the customer service process. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Informed customers about billing procedures, processed payments, and provided payment option setup assistance. Used approved scripts to de-escalate angry customers during telephone interactions. Performed administrative tasks such as filing paperwork, updating datab

Call Center Representative

Equiniti

Oct 2022 - Feb 2024 (1 year 5 months)

Supported clients with account access, verification, and document submission • • • • • • • • • Maintained data accuracy and security during high-volume call periods Delivered outstanding service while meeting compliance standards Resolved customer complaints in a timely manner to ensure customer satisfaction. Engaged actively with callers, confirming or clarifying information and diffusing anger. Updated system with order specifics and customer details, preferences, and billing information. Navigated through computer systems to review information and respond appropriately to callers. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Maintained high levels of professionalism while interacting with custo

Customer Service & Sales Associate

Homegoods

Sep 2021 - Jul 2022 (11 months)

Delivered exceptional customer service and assisted with escalated issues Took on leadership responsibilities including training new hires Supported store operations, merchandising, and team coordination • • Shadowed management to learn store procedures, scheduling, and loss prevention. Performed customer service duties such as greeting customers, answering questions, • • and resolving complaints. Assisted with customer requests and answered questions to improve satisfaction.

Call Center & Retail Associate

Walmart

Dec 2019 - Sep 2021 (1 year 10 months)

Handled in-store and call center inquiries • • • • • • Resolved complaints and escalations professionally. Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers. Assisted customers in finding products, answered questions, and made product recommendations. Performed price checks on items requested by customers. Processed online orders and ensured timely delivery of items.

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