Chris Falkowski

UX Content Designer/Technical Writer

Thoropass

Oct 2022 - Aug 2025 (2 years 11 months)

• Collaborated with 7 product squads, writing all UX microcopy for B2B SaaS compliance platform, with an emphasis on wizards, error states, and transactional notifications • Partnered with engineering to design a modular content system which delivered unique long-form content to customers depending on their product suite, solving the #1 friction point for our biggest customers • Created our technical content style guide and partnered with 8 compliance SMEs to implement it, translating complex compliance frameworks (such as SOC 2, HIPAA, ISO 27001) into clear, accessible in-app products • Owned our in-app content strategy, including all messaging to active customers such as product tours and banners • Created and evangelized UX content

Senior UX/UI Content Design Manager

Celsius

Jun 2021 - Sep 2022 (1 year 4 months)

• Responsible for all UX copy across web and mobile platform for B2C fintech product with 1m+ users • Wrote UX strings for Celsius's primary products: loans, purchases, trading, and self-custody solution • Hired and managed team of two UX writers to deliver content for 10 cross-functional product teams • Worked intimately with legal and compliance to maintain our product in a shifting regulatory environment • Researched, ideated, and wrote copy for loan origination product, increasing conversion from 12% to 21%

C

Freelance Technical Writer & Copywriter

City Innovate

Oct 2020 - Jun 2021 (9 months)

• Produced and maintained documentation including product guides, knowledge base articles, and UI copy

G

Global IT Operations Manager

Great Bowery

Apr 2017 - Apr 2020 (3 years 1 month)

• Owned end-to-end IT user experience for 250+ employees based in USA, UK, Germany, and Australia • Problem solver for any and all technical support: laptops, desktops, tablets, VOIP phone systems, printers, Windows AD, O365 and Google Admin Suite, servicing all of iOS/Android/MacOS/PC • Maintained a contagious, positive, and open attitude; adapted readily to last minute changes and "disasters"

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