C
Chriscendo Willemse
About
Detail
Gauteng, South Africa
Résumé
Jobs
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SUP (SUPPORT YOUR APP) CONSULTANTVio.comApr 2025 - Current (1 year 2 months)• Manage Outbound calls, resolve queries promptly, & record data in Zendesk system • Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries. • Assist customer service product selection, product orders, and product returns. • Exceeded customers service expectations by going above and beyond to ensure customer satisfaction. • Utilize problem-solving skills to quickly and effectively resolve customer complaints. • Handled customer inquiries via phone, email, and live chat in a professional and courteous manner.- Service Desk AgentPRASAJan 2022 - Jan 2024 (2 years 1 month)• Manage inbound calls, resolve queries promptly, & record data in CRM system • Provide accurate advice to customers based on their needs • Trained & on-boarded new staff meetings • Achieved individual & team targets • Implement incentives to drive target achievements
- PMainliner Passenger ServicePRASA - Command CentreJan 2021 - Jan 2022 (1 year 1 month)• Update, implement & manage operation information • Liaise with internal stakeholders in operational efficiencies • Strategic internal & external audience engagements • Office based Train operation agent • Calculate & consolidate train movements & delays report • Solve passenger onboarding issues & queries
- PReservations Call Centre AgentPRASA –Jan 2018 - Jan 2020 (2 years 1 month)• Coordinate reservations for Premiere Classé. • Marketing to internal staff & end-customer. • Editing & confirm client reservations. • Attending internal training & skills development functions. • Task related administration for tracking trains departure.
- PBar ManagerPRASA – Shosholoza MeylJan 2008 - Jan 2018 (10 years 1 month)• Attended to various clients requests. • Served foods & drinks. • Marketing in-house specials. • Cashing up & reconcile profit & loss sales sheet. • Presenting & training junior staff. • Event co-ordination (corporate parties & special events
Education
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- DGrade 12De Kruine High SchoolFeb 2003 - Nov 2005 (2 years 10 months)