C

Chloe Warren

About

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Barcelona, Spain

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work
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Résumé

Jobs verified_user 0% verified
  • Zen Studio
    Studio Operations Manager
    Zen Studio
    Sep 2025 - Apr 2026 (8 months)
    • Managed daily studio operations for a busy wellness space serving 10–20 clients per day, overseeing bookings, scheduling, payments, customer enquiries, and complaints resolution across in-person and digital channels
    • Coordinated a team of 5 staff members while managing administrative systems including Google Sheets, Wix, WhatsApp, cash handling, and client communication workflows
    • Improved booking organisation, customer communication, and operational processes, contributing to increased bookings, stronger client retention, and improved online engagement
    • Managed studio social media and delivered approximately 7 Pilates classes per week alongside day-to-day operations and customer support
  • C
    Executive Support Assistant
    Council for the Development of Cambodia
    Sep 2023 - Feb 2024 (6 months)
    • Provided high-level executive and administrative support to senior leadership, ensuring smooth coordination of daily operations and priority tasks
    • Managed complex calendars, confidential documentation, and executive communications across internal teams and external stakeholders
    • Coordinated meetings with government departments and international partners, ensuring accurate scheduling, preparation, and follow-up
    • Drafted professional correspondence, reports, and briefing materials to support leadership decision-making and communication
    • Maintained structured workflows and documentation systems using Google Workspace and Trello, improving organisation and information accessibility
    • Supported decision-making pro
  • Cambly
    Remote English Tutor
    Cambly
    Apr 2023 - Current (3 years 7 months)
    • Delivered 300+ 1:1 remote sessions (30 minutes each) with international clients across beginners to advanced levels, maintaining consistently high 5-star feedback
    • Managed scheduling, rescheduling, and cancellations, ensuring smooth coordination across different time zones and maintaining client continuity
    • Provided personalised communication support tailored to individual goals, improving client confidence, engagement, and retention
    • Communicated exclusively via video/audio in a fully remote environment, adapting communication style across cultures and professional contexts
    • Built strong client relationships through clear, empathetic, and solution-focused communication, supporting long-term engagement and repeat s
  • B
    General Manager
    Beach House Guesthouse
    Apr 2022 - Sep 2023 (1 year 6 months)
    • Managed daily operations of an 8-bedroom boutique guesthouse during fully booked peak season, handling up to 15 guest check-ins per day and ensuring smooth arrivals, departures, and overall guest experience
    • Maintained a fast-paced, high-responsiveness environment with a typical response time of under 30 minutes to guest enquiries, bookings, and operational issues
    • Coordinated a team of 5 local staff and 4 international volunteers, overseeing scheduling, task allocation, and daily operational coverage
    • Managed multi-channel bookings across Airbnb, Booking.com, WhatsApp, and internal spreadsheets, ensuring accurate room allocation
  • N
    General Manager and Co-Owner
    Nest Beach Club
    Jul 2021 - Apr 2022 (10 months)
    • Co-owned and led full operations of a 100-bed hostel, managing day-to-day performance across peak seasons (fully booked) and lower seasons (approx. 50% occupancy)
    • Oversaw a team of 25 staff and 10 international volunteers, including scheduling, training, task allocation, and overall operational coordination
    • Managed end-to-end guest operations including check-ins (up to ~70 per day in peak season), check-outs, bookings, complaints, refunds, and guest communication across multiple platforms
    • Drove strategic operational planning and business development initiatives, contributing to improvements in guest experience, efficiency, and overall business performance
    • Scaled and managed large weekly events from approximatel
  • S
    HR Administrator
    Silva Care
    Jan 2020 - Jul 2021 (1 year 7 months)
    • Provided HR administrative support for a workforce of approximately 200 support staff across services for adults with learning disabilities
    • Managed end-to-end recruitment administration including job postings, candidate coordination, onboarding paperwork, and employee setup processes
    • Maintained employee records and HR database systems, ensuring accuracy of contracts, holidays, absence tracking, and compliance documentation
    • Coordinated staff scheduling, timesheets, and leave management using Excel, Google Sheets, Sage, and email systems (Outlook and Gmail)
    • Supported managers with meeting administration including minute-taking, documentation, and handling sensitive employee relations and absence issues