Chloe Smalls

Chloe Smalls

About

Detail

Owner | KC Elite Staffing LLC | MWBE & WOSB Certified Staffing Firm | Charleston, SC
Charleston, South Carolina, United States

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Finding candidates

Timeline


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Résumé


Jobs verified_user 0% verified
  • KC Elite Staffing LLC
    Founder
    KC Elite Staffing LLC
    Jul 2023 - Current (3 years 4 months)
  • PeopleScout
    Recruiter
    PeopleScout
    Aug 2021 - Oct 2023 (2 years 3 months)
    - Conducted thorough candidate screenings and interviews for the Transportation Security Administration (TSA) and Accenture Federal Services (AFS), resulting in a 90% increase in successful hires.

    - Implemented a streamlined interview process, reducing time-to-fill by 40% and increasing overall hiring efficiency.

    - Conducted full-cycle recruiting for TSA, resulting in a 20% decrease in time-to-fill for open positions.

    - Implemented follow-up procedures, resulting in a 15% increase in candidate response rate and improved overall candidate experience.

    - Managed data entry of candidate information into the applicant tracking system with 100% accuracy, ensuring smooth and efficient processing of appli
  • Afni INC
    Customer Service Specialist
    Afni INC
    Aug 2020 - Aug 2021 (1 year 1 month)
    - Handled challenging situations with poise and professionalism, maintaining a calm demeanor and effectively diffusing difficult customer interactions.

    - Solved complex customer issues by utilizing problem-solving techniques, resulting in a resolution rate of 95%

    - Proficient in CRM software like Salesforce and Zendesk.

    - Coordinated customer service initiatives that led to improved feedback scores.

    - Developed and implemented a comprehensive training program for new hires, reducing the onboarding time by 30%, improving their proficiency in handling customer inquiries, and increasing team productivity by 25%.

    - Trained and mentored a group of 10 new customer service representatives, res
  • T
    Administrative Assistant
    The Charleston Grand Hotel
    Apr 2017 - Jul 2019 (2 years 4 months)
    - Managed daily calendar scheduling and email communication to ensure smooth operations

    - Performed accurate data entry, digital file organization, and documentation tracking

    - Drafted internal documents, reports, and professional correspondence

    - Provided administrative support for team projects and daily office tasks

    - Maintained a high level of organization and independence in a fast-paced environment

    - Utilized strong communication and computer skills to support cross-functional teams
Education verified_user 0% verified
  • Trident Technical College
    Associate's degree, Business Administration and Management, General
    Trident Technical College