I’m a customer experience and operations professional who thrives at the intersection of people, strategy, and execution. I enjoy taking an idea, understanding what the customer needs, and bringing the right people together to turn it into an experience that works.
In my current role as Programming Manager at The Serve, I work across sports, hospitality, events, marketing, operations, and leadership to create and manage programming that drives engagement, strengthens customer relationships, and supports the overall growth of the business.
My experience has taught me how to balance the customer experience with the realities of running a fast-moving operation. Whether I’m launching a new program, coordinating an event, solving a customer issue, communicating a change, or working across departments, I’m often the person connecting the pieces and making sure the experience feels seamless from the customer’s perspective.
With a background in psychology, I’m especially interested in understanding people—what builds trust, what creates loyalty, and how thoughtful communication can turn a customer interaction into a long-term relationship.
I’m known for being highly organized, relationship-driven, adaptable, and willing to take ownership. I’m comfortable managing multiple priorities at once while keeping the bigger picture in mind.
My strengths include:
• Customer Experience & Client Relationship Management
• Cross-Functional Collaboration
• Program & Event Management
• Account Support & Customer Communication
• Project Management
• Operations & Process Improvement
• Marketing & Community Engagement
• Problem Solving & Conflict Resolution
• Team Leadership & Staff Development
• Customer Retention & Engagement Strategy
I’m especially interested in continuing to grow within Client Success, Account Management, and Client Experience, where I can combine my operational experience, relationship-building skills, and ability to turn customer needs into action.
