Chioma Okoye

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Customer Service Associate

Capita Customer Solutions

Nov 2021 - Current (4 years 10 months)

• Respond to customer calls and resolve issues promptly. • Address and reply to customer queries efficiently. • Identify process gaps and propose improvements. • Support business growth through sales leads and churn prevention. • Log disconnections and reconnections for Electric Ireland. • Set up Direct Debit and PAYG for customers.

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Customer support

Nov 2021 - Current (4 years 10 months)

Customer support specialist responsible for managing customer inquiries and resolving issues efficiently within an E-commerce environment to ensure high levels of satisfaction. • Provided comprehensive customer support by addressing inquiries and troubleshooting issues within an E-commerce platform, ensuring a seamless shopping experience for all users. • Utilized TikTok Ads Manager, Facebook Ads, and Pinterest Ads to monitor marketing campaign performance, allowing for a better understanding of customer touchpoints and improved support interactions. • Applied expertise in Shopify to navigate store inventory and order history, enabling faster resolution of customer billing and shipping requests. • Leveraged Media buying and Return on Adve

Software Engineer Intern

McAfee

Feb 2021 - Sep 2021 (8 months)

• Developed front-end applications using React and AngularJS. • Conducted testing on remote servers for new and existing software. • Implemented new features and fixed bugs in existing codebases. • Collaborated remotely using GitHub and participated in code reviews. • Automated testing processes using Selenium, reducing manual testing time by 50%. • Developed internal tools to assist with data analysis and reporting. • Provided technical support and troubleshooting for deployed applications.

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Customer Care Executive

EirMeteor

Jul 2020 - Dec 2020 (6 months)

• Handled customer calls and resolved daily issues. • Replied to customer queries and identified process improvements. • Supported sales growth and churn prevention.

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Full Stack Developer Intern

Tech Innovators Ltd.

Jan 2017 - Oct 2018 (1 year 10 months)

• Designed and developed web applications using React, Node.js, and MongoDB. • Implemented RESTful APIs to enhance data exchange between client and server. • Worked with cross-functional teams to gather requirements and deliver high-quality software solutions. • Integrated third-party services and APIs to extend application functionality. • Conducted unit and integration testing using Jest and Mocha to ensure software quality. • Deployed applications using Docker and Kubernetes, improving deployment efficiency by 30%.

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Payroll Assistant

Sunshine Agriculture Limited

Aug 2016 - Aug 2017 (1 year 1 month)

• Managed payroll functions and processed payments. • Used computers for various applications, such as database management or word processing. • Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensured accounts were balanced. • Answered telephones and provided callers with information, took messages, or transferred calls to the appropriate individuals. • Maintained accurate and organized records for payroll and financial transactions.

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Industrial Trainee

ICT Unit, Nnamdi Azikiwe University

Jul 2014 - Dec 2014 (6 months)

• Developed web applications using HTML, CSS, and JavaScript. • Worked on database management with MySQL, including creating, maintaining, and entering information into databases. • Assisted in the development of internal tools for data management and reporting. • Collaborated with senior developers to understand and implement best practices in web development. • Gained hands-on experience in PHP and Python programming. • Set up and managed paper or electronic filing systems, recording information, updating paperwork, and maintaining documents. • Assisted in network configuration and troubleshooting. • Participated in training sessions on new software technologies and tools.

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