Chioma Okonkwo

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Operations Manager

Skin101 Clinics

Oct 2024 - Current (1 year 7 months)

• Spearheading the establishment and growth of a nascent skincare branch, developing operational frameworks from inception to maturity • Building and leading high-performance teams while establishing standard operating procedures and quality control measures • Implementing comprehensive business strategies to achieve rapid market penetration and brand recognition • Developing partnerships with local suppliers and stakeholders to ensure sustainable business growth

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Operations Manager

ORIKI Spa

Oct 2023 - Oct 2024 (1 year 1 month)

• Optimized facility scheduling systems, achieving 25% improvement in usage efficiency and maximizing revenue potential. • Established and maintained rigorous hygiene standards, ensuring 100% compliance with health regulations. • Collaborated with HR department to enforce compliance protocols, reducing policy violations by 40%. • Managed procurement and inventory systems, ensuring 99% availability of spa-grade products through strategic supplier relationships. • Generated comprehensive monthly reports for senior management, tracking performance metrics and operational efficiency. • Implemented booking optimization strategies, achieving 85% average occupancy rate. • Developed proposals aimed at enhancing both digital and i

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Manager/Customer Service Representative

Alert Stores

Sep 2022 - May 2023 (9 months)

• Revolutionized inventory management system, reducing backroom stock by 45% while increasing sales floor inventory. • Exceeded sales targets by 20%, establishing new performance benchmarks for the New Owerri territory. • Trained and mentored 8+ staff members, improving overall team productivity by 30%. • Implemented strategic merchandising techniques that increased customer engagement and average transaction value. • Developed customer service protocols that improved satisfaction ratings and expanded customer base by 25%. • Provided executive assistance and support to the management and CEO, contributing to strategic decisions such as proposing price deductions from competitors and suggesting new products for introduction to the

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Administrative Assistant/Sales

DO5 Groups

Apr 2018 - Aug 2021 (3 years 5 months)

• Processed and managed 200+ purchase orders monthly with a 99.8% accuracy rate. • Streamlined invoicing procedures, reducing processing time by 30% and improving cash flow. • Maintained comprehensive customer database and sales records, ensuring data integrity and accessibility. • Compiled detailed monthly sales reports and analytics, providing actionable insights for management decisions. • Facilitated cross-departmental communication, improving order fulfillment efficiency by 25%. • Managed customer inquiries and resolved issues, maintaining a 95+ customer satisfaction rating. • Engaged in proposal development to explore strategies for compensating staff for their workload, which aimed to alleviate employee burden by potentia

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Project Intern

Ace Designs and Structures

Aug 2017 - Jan 2018 (6 months)

• Assisted in project supervision and quality control for construction projects. • Developed supplier negotiation skills, contributing to a 15% reduction in material procurement costs. • Conducted quality inspections of completed work, ensuring compliance with project specifications. • Supported procurement processes and maintained detailed project documentation. Additionally, gained exposure to sales operations in roofing, which involved working with building materials and enhanced my understanding of the procurement landscape.

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