Results-driven Customer Support and Sales Representative with over three years of experience providing exceptional customer service in fast-paced remote environments. Currently support a U.S. credit repair campaign, handling up to 200 inbound and outbound customer interactions daily using Vicidial. Skilled in educating customers on credit repair solutions and banking-related services while consistently meeting hourly and daily sales targets. Experienced in customer support, sales, CRM management, call disposition, objection handling, SLA compliance, and issue resolution. Proficient in Vicidial, Zendesk, Salesforce CRM, Microsoft Office Suite, Google Workspace, and remote collaboration tools. Known for excellent communication, problem-solving, adaptability, and delivering outstanding customer experiences.
