Chinar Vyas

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Compliance / Business Development Manager

PTSI

May 2024 - Current (2 years 3 months)

Identify new market opportunities, cultivate relationships with prospects and key partners, and drive sales initiatives to achieve revenue targets. Oversee day-to-day office administration—including facilities, vendor relationships, procurement and travel coordination—to ensure smooth, cost- effective operations. Negotiate service agreements, manage vendor contracts and evaluate supplier performance to secure the best terms and maintain service quality. Develop and implement streamlined workflows and administrative policies; prepare and present regular sales, operations and budget reports to senior management. Draft detailed IoT proposals—covering hardware specs, software modules, implementation timelines and ROI projections—that align with

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Internship

Flip-Robo Technologies

Sep 2023 - Current (2 years 11 months)

Identify business problems and develop analytical solutions using statistical, mathematical, and machine learning techniques. Collect, clean, and pr-process large datasets from multiple sources. Analyze data to identify trends, patterns, and correlations. Develop predictive models and algorithms to solve business problems. Design and execute experiments to test hypotheses and validate models. Collaborate with cross-functional teams to implement analytical solutions. Stay informed about the latest developments in data science, machine learning, and related fields.

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Operations Manager

It Solutions Upcentrix Technologies Pvt Ltd.

Jan 2022 - May 2024 (2 years 5 months)

Lead and manage a team of customer service representatives, including recruitment, training, and performance management. Oversee day-to-day operations of the inbound call center, including call volume, staffing, and scheduling. Monitor and analyze key performance indicators (KPIs) to ensure that the team meets or exceeds targets for customer satisfaction, call resolution, and other metrics. Develop and implement strategies to improve operational efficiency, reduce costs, and increase customer satisfaction. Ensure that all customer inquiries and complaints are handled promptly and effectively. Collaborate with other departments, such as IT and quality assurance, to implement new technologies and processes that improve operational efficiency

Fraud Analyst

TTEC

Dec 2019 - Aug 2021 (1 year 9 months)

Managing the members/customers with their concerns and resolving their issues along with mitigating fraud on e-commerce client website. Handling customer queries through email/ chats in timely manner. Handling refund requests and vetting Sellers/ Buyers from time to time. Address the seller concern in regards to selling policies and the helping them enhance their selling skills Protecting the site by reviewing the scam listings and reporting them to ensure the site safety

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Process Analyst

HNR Tech.

Apr 2019 - Nov 2019 (8 months)

Order Management(order placing, order replacements, re-ordering) Keeping a close watch on the Delivery Partners (FedEx) regarding their pickups drop off, any address change requested by the customer. Handling customer queries through email/ chats in timely manner. Handling refund requests for Customers /Suppliers.

Verification Specialist

Sterling

Feb 2016 - Apr 2018 (2 years 3 months)

Employment Verification (we carefully calibrated mix of contact methods that can reduce turnaround time for employment verifications by up to 30 hours.) Education Verification (we investigative and research candidate's educational history) Professional License & Certification Verification (There are thousands of licenses that can be verified including, but not limited to licensing and certification for medical doctors (MD or DO), registered nurses (RN), licensed practical nurse (LPN), certified public accountant (CPA) and lawyers (JD), as well as for stockbrokers, teachers, engineers, pilots and other exam-certified professionals.) Military Service Verification (we verify candidate's military records, including confirming the branch and dat

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Assistant Operations Manager

Harsh Group of Companies.

Jun 2011 - Dec 2015 (4 years 7 months)

Managing Operation delivery, Client Management Vendor management, quotation preparation, decision making in finalizing the quotation. Administered daily operations for a mid-sized team and ensured adherence to company standards in administration and logistics. Managed relationships with external vendors and suppliers for procurement, services, and infrastructure maintenance. Played a key role in travel coordination and logistics management for business teams. Supported senior management in strategic decision-making and office operational improvements.

Operations Analyst

Tech Mahindra

Feb 2010 - May 2011 (1 year 4 months)

Managing multiple lob's in regards to the real time process deliveries, along with forecasting and scheduling team members for various processes. Experienced in applications like Configuration Manager and Genesis for real time management Conducting various on demand functions as per the client requirement Was instrumental in setting up of one queue called "Vodafone Welcome" for new customers which included planning of resources, testing of systems and sorting of post-implementation issues

Workforce Analyst

Firstsource Solutions

Jan 2007 - Dec 2009 (3 years)

Managing rosters schedules, Real time Analysis, MIS introduced new shift patterns for optimizing Service Levels. Monitoring the real-time queue for multiple processes using applications like Avaya, Genesis for real time monitoring.

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