Detail-oriented and reliable Medical Virtual Assistant/Customer Service Specialist with years of experience supporting healthcare and dental professionals in billing, insurance verification, scheduling, and patient communication. Skilled in using tools such as Epic, Availity, Chirofusion and Vagaro, with a strong ability to manage sensitive patient data with accuracy and confidentiality.
An expert in Customer Service supporting various industries assisting and helping customer with concern and inquiry, Achieving goals such as response times, call handling time, customer satisfaction, and quality standards with knowledge using various tools to different industries.
Known for being proactive, organized, and committed to improving workflow efficiency.
