Chiara Abarca

G

AMAZON MARKETING SPECIALIST

G CREATIVE ADVERTISING

Jul 2020 - Jun 2024 (4 years)

Conducts comprehensive market analysis to identify high-potential products and niche markets, guiding strategic product selection and planning. Creates, optimize, and manage product listings to enhance visibility, improve search ranking, and maximize sales performance. Monitor stock levels, manage restocking processes, and prevent inventory shortages to ensure consistent product availability. Deliver exceptional customer support, addressing inquiries, resolving issues promptly, and managing feedback to enhance customer satisfaction. Oversee timely and accurate order fulfillment, ensuring a seamless end-to-end customer experience. Track and respond to product reviews and feedback, maintaining a positive brand reputation and fostering cu

CLIENT SERVICES SPECIALIST

First Advantage

Jul 2017 - Dec 2019 (2 years 6 months)

Act as the primary point of contact for clients and candidates when it comes to case related concerns and case requirements. Manage first level escalations from clients, candidates and internal partners to address need and opportunities. Support entity callbacks across all clients and endorse action to appropriate teams.

OPERATIONS ASSOCIATE

First Advantage

Jun 2014 - Jul 2017 (3 years 2 months)

Conducts reference checks for Domestic and International Clients in order to ensure potential Employees are suited for their role. Protects Candidate's confidential and private employment and personal information. Exceeding Client's expectations while maintaining an error free Environment.

MEMBERSHIP SERVICES ASSOCIATE

Resorts World Manila

Oct 2012 - Jan 2013 (4 months)

Provide good customer service and able to handle complaints and enquiries efficiently, courteously, and professionally. Facilitate the enrollment of new members into the casino's loyalty program, ensuring accurate data entry and explaining the program's features and advantages Update and maintain membership accounts, assist guests with point redemption, and resolve any issues related to their accounts or membership status.

A

EXECUTIVE OPERATIONS

Aegis People Support

Jul 2011 - Apr 2012 (10 months)

Handled heavy inbound calls regarding flight exchange, flight booking, package reservations. Assist customers in booking flights, hotels, and car rentals, ensuring all details are accurately recorded and reservations are processed in a timely manner. Handle customer complaints or issues related to reservations, such as changes, cancellations, or special requests, ensuring a satisfactory resolution.

D

PASSENGER SERVICE AGENT

DNATA INCORPORATED – EMIRATES AIRLINE

Jan 2010 - Jun 2010 (6 months)

Provides assistance and related customer services at the ticket counter, gate and baggage areas and concourse of the airline. Assist passengers with baggage check-in, ensuring luggage is properly tagged, weighed, and meets airline requirements. Handle excess baggage payments if applicable. Assist with the boarding process, ensuring passengers board the aircraft in an orderly manner. Make boarding announcements and assist with gate assignments as needed.

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