C

Chiamaka Major

About

Detail

Lagos, Nigeria

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • H
    Virtual Assistant/Customer Support
    Haelsoft Inc.
    Jan 2025 - Current (1 year 6 months)
    • Managing the founder's calendar and appointment scheduling, ensuring smooth operations. • Transferred data from paper to digital records for improved accessibility and organization • Onboarding new clients and updating records promptly to maintain accurate information. • Handling the company email management and correspondence efficiently to ensure timely responses. • Monitoring and managing project tasks using clickup and Monday.com
  • G
    Senior Technical Officer/Sales Associate/Relationship Manager
    Giant Strides Insurance Brokers, V.G.C
    Feb 2022 - Jan 2025 (3 years)
    • Presented business proposals and corporate profiles to support marketing objectives and boost company sales • Cultivated and maintained strong relationships with underwriters to ensure efficient resolution processes and prompt claim settlement for my clients • Ensured timely renewal notices are sent to our clients and maintained at least 90% renewals of our client's policies monthly • Procured necessary office supplies such as paper, printer inks, files and envelopes to facilitate seamless operation. • Inputted customer data and placement of their policies on Brokersmate • Prepared quarterly and monthly compliance reports and coordinated production schedules for regulatory bodies to ensure compliance using excel sheets
  • A
    Customer Service Support Specialist/Sales Associate
    African Alliance Insurance PLC,
    Jun 2019 - Feb 2022 (2 years 9 months)
    • Advised clients on suitable investment and life insurance policies. • Generated leads during events and nurtured leads till sales closed. • Delivered primary customer support via chats, email, and calls, fostering loyalty and boosting sales. • Anchored onboarding training for new hires on their role as part of the company in ensuring excellence in serving our customers
  • H
    Customer Support Representative
    Heritage Bank Contact Centre,
    Nov 2015 - May 2019 (3 years 7 months)
    • Addressed customer complaints and ensured timely resolutions within SLA limits. • Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple channels. • Utilized CRM tools to maintain accurate customer records and escalate their queries, ensuring a seamless support experience. • Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns.
Education verified_user 0% verified
  • LinkedIn Learning
    Customer Service: Problem-Solving and Troubleshooting
    LinkedIn Learning
    Jan 2025
  • D
    IT Support
    Digital witch
    Nov 2024 - Dec 2024 (2 months)
  • E
    Effective Communication Skills
    Jan 2016
  • A
    Bachelor of Arts (B.A)
    Anambra state University
    Jan 2008 - Jan 2011 (3 years 1 month)