Chetan Agarwal

Senior Backend Engineer

MONIEPOINT

Apr 2024 - Current (2 years 2 months)

• Working on POS transaction location request, Fraud Detection, Credit Risk Assessment, Portfolio management service

Lead Software Engineer

Freshworks

Apr 2020 - Apr 2024 (4 years 1 month)

• Provided guidance and mentorship to a team of 8 individuals, fostering their professional growth and development. • Spearheaded the architecture of Custom Objects (CO), a highly scalable Microservice handling 1.2 Billion+ daily requests. • Designed and developed core features including Filtering, Hard Deletion, Range Queries, Multi-Entity filtering, Search, Unique field constraint, Topic-based routing, tenant-level Search, Analytics, Reporting, and documentDB sharding. • Led the redesign of heavily utilized v1 APIs, resulting in a notable 27% performance improvement in v2 APIs. • Introduced Redis cache to reduce schema accessing time by 90% and achieved a 31% reduction in P95 response times. • Enhanced Redis cache utilization by ove

Senior Software Engineer

avaya

Jul 2018 - Apr 2020 (1 year 10 months)

• Implemented optimal agent selection algorithms for agents with multiple skill sets across various Communication Managers. • Reduced agent selection time by 55% for Least Recently Used agents and by 40% for Most Idle agents through algorithm redesign, resulting in a 15% overall reduction in agent selection time. • Played a key role in upgrading contact centers to support video calling by enhancing the communication ASAI protocol. • Created a debugging tool for parsing SIP messages in MST logs, streamlining the debugging process and saving developers' time.

Software Engineer Experienced

Amdocs

Dec 2015 - Jun 2018 (2 years 7 months)

• Migrated 13M customers with zero downtime from CAI to CAI3G protocol in the Home Location Register (HLR). • Implemented local cache to minimize device transactions, resulting in 2 hrs/day reduced provision time for batch jobs. • Redesigned communication adapters, leading to a 28% reduction in provisioning time and a 60% decrease in memory footprint. • Developed communication adapters for various third-party vendors, including Google Rich Messaging, Apple Smart Watch, LDAP, Unified Communications and Collaborations (UCC), Ericsson, ChatR, Mobilicity, etc. • Created the Async communication adapter mechanism for provisioning special devices like NDPR. • Innovated and created a new business case for the Switch Control application to red

Software QA Engineer

NVIDIA

Jul 2012 - May 2014 (1 year 11 months)

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