Camilo Esguerra Herrera
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Administrador de empresas
Bogotá, Bogota, Colombia
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Customer Success & Quality Assurance ManagerKwaliFeb 2024 - Jan 2026 (2 years)Computer Vision and Al startup for quality control in quick-service restaurant chains in the United States (Domino's Pizza, Pizza Hut, Papa John's, Little Caesars)
• Owned the client relationship end-to-end - handling incoming requests, resolving questions, and walking clients through the interpretation of their weekly and monthly performance reports.
• Oversaw the quality and consistency of all strategic reports delivered to clients, making sure each one was accurate and adapted to the specific account.
• Worked closely with Operations, Technology, and QA teams to streamline internal processes and cut down response times.
Key Achievements:
• Brought error and rework rates down by 40% through targeted process improv- AOperational Optimization CoordinatorAVIANCA HOLDINGSFeb 2022 - Dec 2022 (11 months)• Pulled together key operational indicators and built strategic reports for the Board of Directors and COO, directly supporting decision-making at the executive level.
• Tracked high-impact projects across the organization, keeping VP-level and operational teams aligned on commitments and action plans.
• Acted as the link between strategic and operational areas during one of the most complex periods in the company's recent history, helping maintain organizational alignment.
Key Achievements:
• Rolled out a project tracking dashboard on Monday.com that cut executive review times in half.
• Standardized reporting for senior lea - Field Sales Operations LeadMicrosoft ColombiaJan 2021 - Dec 2021 (1 year)• Supported the B2B commercial strategy through performance analysis, pipeline tracking, and sales metrics management using Dynamics 365.
• Prepared executive reports for commercial leadership and kept sales, marketing, and operations teams aligned around shared goals.
• Helped shape customer acquisition and retention strategies, spotting cross-selling and up-selling opportunities across the SMB and Corporate segments.
Key Achievements:
• Contributed to annual growth targets: +33% in SMB and +35% in Corporate segments. - ANetwork & Fleet Planning AnalystAVIANCA HOLDINGSNov 2017 - Oct 2020 (3 years)• Assessed the operational and financial performance of the route network, evaluating the economic viability of new routes and potential market expansion.
• Built and maintained analytical models and databases used to structure and produce operational and financial reporting.
• Prepared performance reports for senior management and executive decision-makers, turning large volumes of complex data into clear, actionable insights.
Key Achievements:
• Cut scenario evaluation times by 30% through automation of key analytical models.
• Contributed to market share growth of +2% domestically and +3% internationally. - MAftersales Marketing Intern → Aftersales Marketing LeadMetrokia (Kia Colombia)Dec 2014 - Oct 2017 (2 years 11 months)• Led the national aftersales marketing strategy, keeping it aligned with global headquarters guidelines while adapting it to the local market.
• Managed the commercial relationship with the dealer network across Colombia, coordinating goals, campaigns, and in-store activations.
• Redesigned the after-sales KPI framework, aligning it with global standards and adapting it to the Colombian market, while setting up a clear and structured performance tracking process.
• Planned and executed marketing campaigns and events at both national and international level, with a focus on revenue generation and customer loyalty.
Key Achievements:
• Grew new customer revenue by 7% and improved customer retention by 12%.
• Redu
Education
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- B.S. in Business AdministrationUniversidad del RosarioAug 2010 - Jan 2016 (5 years 6 months)Bogotá D.C., Colombia