Camilo Esguerra Herrera Administrador de empresas

Customer Success & Quality Assurance Manager

Kwali

Feb 2024 - Jan 2026 (2 years)

Computer Vision and Al startup for quality control in quick-service restaurant chains in the United States (Domino's Pizza, Pizza Hut, Papa John's, Little Caesars) • Owned the client relationship end-to-end - handling incoming requests, resolving questions, and walking clients through the interpretation of their weekly and monthly performance reports. • Oversaw the quality and consistency of all strategic reports delivered to clients, making sure each one was accurate and adapted to the specific account. • Worked closely with Operations, Technology, and QA teams to streamline internal processes and cut down response times. Key Achievements: • Brought error and rework rates down by 40% through targeted process improvements and quality contro

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Operational Optimization Coordinator

AVIANCA HOLDINGS

Feb 2022 - Dec 2022 (11 months)

• Pulled together key operational indicators and built strategic reports for the Board of Directors and COO, directly supporting decision-making at the executive level. • Tracked high-impact projects across the organization, keeping VP-level and operational teams aligned on commitments and action plans. • Acted as the link between strategic and operational areas during one of the most complex periods in the company's recent history, helping maintain organizational alignment. Key Achievements: • Rolled out a project tracking dashboard on Monday.com that cut executive review times in half. • Standardized reporting for senior leadership, raising the quality of information shared and eliminating recurring rework.

Field Sales Operations Lead

Microsoft Colombia

Jan 2021 - Dec 2021 (1 year)

• Supported the B2B commercial strategy through performance analysis, pipeline tracking, and sales metrics management using Dynamics 365. • Prepared executive reports for commercial leadership and kept sales, marketing, and operations teams aligned around shared goals. • Helped shape customer acquisition and retention strategies, spotting cross-selling and up-selling opportunities across the SMB and Corporate segments. Key Achievements: • Contributed to annual growth targets: +33% in SMB and +35% in Corporate segments.

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Network & Fleet Planning Analyst

AVIANCA HOLDINGS

Nov 2017 - Oct 2020 (3 years)

• Assessed the operational and financial performance of the route network, evaluating the economic viability of new routes and potential market expansion. • Built and maintained analytical models and databases used to structure and produce operational and financial reporting. • Prepared performance reports for senior management and executive decision-makers, turning large volumes of complex data into clear, actionable insights. Key Achievements: • Cut scenario evaluation times by 30% through automation of key analytical models. • Contributed to market share growth of +2% domestically and +3% internationally.

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Aftersales Marketing Intern → Aftersales Marketing Lead

Metrokia (Kia Colombia)

Dec 2014 - Oct 2017 (2 years 11 months)

• Led the national aftersales marketing strategy, keeping it aligned with global headquarters guidelines while adapting it to the local market. • Managed the commercial relationship with the dealer network across Colombia, coordinating goals, campaigns, and in-store activations. • Redesigned the after-sales KPI framework, aligning it with global standards and adapting it to the Colombian market, while setting up a clear and structured performance tracking process. • Planned and executed marketing campaigns and events at both national and international level, with a focus on revenue generation and customer loyalty. Key Achievements: • Grew new customer revenue by 7% and improved customer retention by 12%. • Reduced per-vehicle service time b

Camilo Esguerra Herrera

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