Cheryl May Perez Virtual Assistant Specializing in Sales / Appointment Setting

Sales Representative | SDR

Homeaglow

Aug 2024 - Sep 2025 (1 year 2 months)

Called leads from the CRM (Hubspot) Manage leads accounts. Respond promptly to inbound inquiries via phone, email, and chat to convert leads into paying customers. Sell cleaning service

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Appointment Setter

R12 Fitness

Jul 2024 - Mar 2025 (9 months)

Call leads from the CRM & set appointments (GHL) Reach out leads via DM from Facebook & Instagram Pages Organized leads in the CRM

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Appointment Setter

The OMC Group

Jun 2023 - Aug 2024 (1 year 3 months)

Reach out to small business owners via cold calling. Setting up appointments for our demo tech team. Set proper expectations with the decision maker/gatekeepers. organized info of the lead in the CRM Cold calls goldmine or those leads that are interested but didn't buy our service.

Lead Gen | Success Coach | Sales

Yogahealer

Feb 2023 - May 2024 (1 year 4 months)

Set up appointments 1:1 Coaching with leads via zoom for an hour Follow with leads via phone call | email | chat Accurately record information and details of correspondence in our CRM system (KEAP) Work with management & marketing team to improve quality process Sales calls | Onboard new clients on the platform

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Outbound Sales

TECH I.S

Jun 2022 - May 2023 (1 year)

As an Outbound Sales representative for a coding boot camp, I conducted one-on-one sessions with prospective students via Zoom, effectively introducing them to our program and the various courses we offer. My responsibilities included collecting information and securing payments from students, as well as following up through email and phone calls to ensure a seamless enrollment process. In addition to my outbound sales efforts, I also managed inbound calls with Tech I.S, which enhanced my understanding of customer needs and improved my ability to convert leads into enrolled students. This dual approach allowed me to refine my customer relationship management skills and utilize CRM tools effectively, ultimately driving higher sales closing r

Customer Service Advisor II

Concentrix

Dec 2019 - Feb 2021 (1 year 3 months)

Assists customers with their cable, internet, and phone services. Helps with their billing inquiries, corrections, or adjustments on their accounts. Run a basic troubleshooting and walk them through the process. Check their services and do a sales pitch if they don't have one or two of the products and services that we offer.

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Appointment Setter | Cold Caller

PhoneBeast

Mar 2019 - Apr 2022 (3 years 2 months)

Cold Call homeowners and landowners who would like to sell their property. Set appointments for those positive leads with the acquisitions team. Update info in the CRM.

Outbound Sales

iQor

Dec 2016 - May 2019 (2 years 6 months)

Doing inbound and outbound calls. Respond to customer inquiries via email or phone. Updating customer's info and orders.

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Technical Support Representative

Transcom World Wide

Nov 2015 - May 2016 (7 months)

Assist customers with their phone and internet services. troubleshoot their services if it's not properly working. Doing basic billing inquiries. Updating customer info in the CRM. Check their services and do a sales pitch if they don't have one or two of the products andservices that we offer.

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Customer Service Rep

Mar 2013 - May 2015 (2 years 3 months)

As a Customer Service Representative with over five years of experience in the airline, telecommunications, and education industries, I excel in assisting customers with their itineraries, ensuring that flight and hotel reservations are accurate and up-to-date. I effectively address customer inquiries and concerns, providing timely solutions and contacting airlines or hotels as necessary to resolve issues. My proficiency in CRM tools and customer relationship management has enabled me to enhance customer satisfaction through efficient handling of inbound calls and personalized service. Additionally, my background in pricing and lead conversion, while not directly relevant to this role, has equipped me with a broader understanding of custome

Cheryl May Perez

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