Cher T Gambale

Mid Market EB Account Manager

USI Insurance Services

Aug 2023 - Mar 2025 (1 year 8 months)

Managed a book of business consisting of 30 fully insured, level funded, and self-funded clients.Acted as the primary contact between the clients and insurance carriers.Prepared Open Enrollment meetings by providing materials such as a Benefit Guides, Briansharks, and PPT presentations.Educated, advised, and aided clients on all Compliance topics such as ERISA, COBRA, and Summary Plan Description requirements.Facilitated Post-Renewal meetings by working closely with assigned Senior Account Rep to collaborate on Part D Disclaimer notices, Rx notices as well as other pertinent compliance disclosures to ensure timeliness of State and Federal Compliance regulations.Set up new group insurance contracts for new and existing clients.Managed the re

I

Employee Benefits Account Manager

Insurance Offices of America

Jan 2022 - Apr 2023 (1 year 4 months)

Experienced in sales and service of Fully Insured small group employer benefits consisting of answering policy inquiries and adjusting coverage levels as needed.Generated quotes via multiple carrier platforms that consisted of Medical, Dental, Vision, Life, STD/LTD products.Prepared renewal analysis to effectively position groups for open enrollment and yearly renewals.Conducted employer and employee OE meetings.Worked closely with the assigned Account Coordinator for additional service inquiries (i.e.; ID card requests, billing issues, enrollment challenges, etc).Worked closely with and built successful relationships with General Agents to offer quoting assistance as needed.Assisted and provided educational support to new groups to meet pa

S

Accounts & Marketing Consultant (1099 Position)

SBA FREEDOM HEALTH PLANS

Oct 2021 - Jan 2022 (4 months)

Participated in business development meetings to discuss innovative growth strategies.Managed outbound and inbound telesales campaigns to drive sales growth.Implemented seminars to prospective and current brokers in an effort to help achieve additional sales revenue.Serviced new and existing client inquiries and provided benefit explanations.

A

Sales Manager - Medicare (Temporary Position)

AON Retiree Health Solutions

Sep 2020 - Dec 2020 (4 months)

Assisted with the Annual Enrollment Period from Oct 15th - Dec 7th to effectively manage a team of 20 Inside Sales Representatives.Drove incremental sales growth through tracking daily, weekly and monthly performances.Coached and mentored team members to help improve call quality, handle time and overall professionalism.Consistently achieved sales goals by managing revenue performance against individual team sales quotas.Calibrated individual performances to ensure that the sales agents used proven sales techniques.Worked in conjunction with Quality Assurance to ensure overall accuracy and earned evaluation scores of 90%.Ensured Sales Agents were accountable to all individual and overall team operational metrics.Executed performance indicat

Group Health Sales Executive

HealthPartners

Sep 2019 - Jul 2020 (11 months)

Proactively cultivated broker relationships through educational seminars, face to face introductory meetings and carrier programs.Worked closely with the Underwriters in small group (2-50) benefits to ensure timely new group and renewal submissions.Monitored the competition by gathering marketplace data on pricing, products details and sales techniques.Authored and delivered final Master Group proposals resulting in a total of 800 new small groups for year-end numbers.Conducted employer/employee meetings in collaboration with the representing broker to bring awareness and raise value to the products being presented.Further aided in broker education on new small group business requirements and product information.Prospected non-appointed bro

A

Medicare/Medicaid Field Sales Agent

ANTHEM BCBS

Oct 2018 - Sep 2019 (1 year)

Operated as a Medicare/Medicaid Field Sales Agent by preparing and participating in Medicare Seminars for the Annual Enrollment Period.Prepared off-season Grass Roots Events for Dual Eligible clients that met both Medicare and Medicaid coverage requirements.Met monthly sales goals by implementing strategic territory development plans.Executed direct sales efforts to grow partnerships and boost lead referral sources.Sold and Serviced all Medicare/Medicaid products.Achieved a 96% customer retention rate via client engagement and satisfaction program.Provided extensive customer service and claim assistance to further aid in client Retention.

About

Detail

Timeline

Résumé