C

Cherie Mae Castro Pangilinan

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Senior Customer Service Associate

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work
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Résumé

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  • WNS Global Services
    Senior Customer Service Associate/ Subject Matter Expert
    WNS Global Services
    Jul 2019 - Aug 2023 (4 years 2 months)
    Communicate with the customers in a professional manner. Provide solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing customer support. Conserves higher management time as a subject matter expert by reading, researching, drafting letters and documents; collecting and analyzing reports, and initiating site communications. Maintain calendar appointment schedule by organizing meetings and conferences. Prepare the start and end of the shift report. Attending meetings and conferences in the manager's absence. Maintains customer confidence and protects operations by keeping confidential information. Provides historical reference by developing and utilizing filing a
  • A
    Sales Account Executive
    Allegro Beverage Corporation
    Jun 2018 - Nov 2018 (6 months)
    Responsible For Offering Coffee Solutions For Clients Provide Knowledge About The Products And Services. Prepare Quotations, Presentation, And Purchase Orders. Assist Clients In The Showroom And Present Demonstrations For The Application Of The Products And Equipment. June 2018 - November 2018
  • B
    Bancassurance Sales Executive
    BPI-Philam Life Assurance Corporation
    Mar 2017
  • A
    Full Time Barista/ Certified Barista Trainer
    Amazon Operation Services Philippines Inc.
    Oct 2011 - Apr 2014 (2 years 7 months)