Chelsea Rose Santos

Junior Dental Virtual Assistant

Berry Virtual

Feb 2026 - May 2026 (4 months)

• Managed patient appointment scheduling, confirmations, cancellations, and follow-ups through phone, email, and messaging platforms. • Handled outbound patient communications while providing professional customer support and resolving inquiries efficiently. • Maintained and updated patient records, treatment information, insurance details, and billing documentation with accuracy and confidentiality. • Assisted dental providers with administrative tasks including calendar management, data entry, and coordination of patient treatment plans. • Verified insurance eligibility, processed authorizations, and communicated coverage information to patients. • Supported clinic operations by organizing digital files, monitoring schedules, and ensuring

L

Dental Assistant

Ledente Dental Clinic

Jan 2025 - Aug 2025 (8 months)

• Assisted Dentist in procedures by setting up equipment and making sure patients were comfortable • Prepared treatment rooms to make sure that all supplies were available both before and after patient appointment. • Accurately recorded dental x-rays and kept track of imaging procedures. • Administrative responsibilities included making appointment schedules, keeping track of patients records and billing paperwork. • Maintained a clean and orderly clinic environment and followed stringent infection control procedures by sterilizing instruments and cleaning surfaces

G

Dental Assistant

Gc Dental Center Inc.

May 2024 - Dec 2024 (8 months)

• Assisted Dentist in procedures by setting up equipment and making sure patients were comfortable • Prepared treatment rooms to make sure that all supplies were available both before and after patient appointment. • Accurately recorded dental x-rays and kept track of imaging procedures. • Administrative responsibilities included making appointment schedules, keeping track of patients records and billing paperwork. • Maintained a clean and orderly clinic environment and followed stringent infection control procedures by sterilizing instruments and cleaning surfaces

E

Customer Service Representative

EVERISE PHILIPPINES

Jan 2023 - Dec 2023 (1 year)

• Assist patients with scheduling appointments, understanding medical procedures, and addressing general inquiries related to their healthcare. • Verify patient insurance information, coverage details, and eligibility for specific treatments or services. • Address and resolve patient concerns, complaints, or issues related to their healthcare experience. • Maintain accurate and detailed records of all interactions and transactions in the database. • Process authorizations and referrals as required by healthcare providers and insurance companies. • Handle inbound and outbound calls to support patient needs and follow-ups.

I

Customer Service Representative

IGT Solutions Philippines

Jan 2021 - Dec 2022 (2 years)

• Assist customers in making hotel package reservations, ensuring accuracy and compliance with travel policies. • Handle requests for changes to existing reservations, including date changes, and upgrades. • Process reservation cancellations and provide guidance on cancellation policies and refund procedures.

Chelsea Rose Santos

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