C
Chelsea Robinson
About
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Nevada, United States
Résumé
Jobs
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Technical Program ManagerPAR TechnologyNov 2023 - Oct 2025 (2 years)Directed enterprise customer success and technical program delivery for Fortune 500 loyalty clients including Chevron, surpassing annual KPIs by 15-20% through proactive engagement and strategic account leadership. Led quarterly business reviews with executive stakeholders to communicate adoption trends, ROI insights, and expansion opportunities, strengthening long-term partnerships and renewals. Partnered cross-functionally with Product, Engineering, QA, and Marketing to deliver 10+ new features that improved platform usability and boosted customer satisfaction by 18%. Oversaw end-to-end enterprise implementations, ensuring seamless integrations, scalable workflows, and 100% on-time deployment rate across multiple high-value accounts. Cham- BProject ManagerB12.ioMar 2022 - Nov 2023 (1 year 9 months)Managed more than 40 concurrent projects each month, guiding small business owners from onboarding through launch while consistently meeting all SLAS. Collaborated with Product, Engineering, and Marketing on website design and customer experience improvements, translating client goals into intuitive, high-converting digital interfaces. Served as a trusted advisor to clients, driving platform adoption, engagement, and revenue growth with a 95% satisfaction rate and an 18% lift through targeted upselling. Developed standardized onboarding and enablement frameworks that reduced time-to-value, improved customer proficiency, and accelerated launch timelines. Partnered cross-functionally with Sales, QA, and Product to deliver a 40% increase in pl
- HAccount ManagerHomebridge WholesaleAug 2020 - Mar 2022 (1 year 8 months)Owned portfolio of high-value client accounts, managing full customer lifecycle from onboarding through renewal and retention while maintaining 95% first-contact resolution rate. Cultivated relationships with business stakeholders to identify growth opportunities, expand product utilization, and increase account revenue. Conducted proactive account reviews and performance check-ins using CRM and analytics tools to identify adoption trends and mitigate potential churn risks. Partnered with cross-functional teams in Operations, Product, and Marketing to streamline communication workflows and ensure consistent, high-quality client experiences. Delivered reporting and data insights to senior leadership on customer health, renewal forecasts, and
Education
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- STechnical Career Acceleration ProgramSchool 16 Certification
- Bachelor's Degree: General Studies, Emphasis in MarketingTexas Christian University
- PProject Management Professional Certification (PMP)In Progress
Awards
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- LLiving Our Values AwardJan 2025
- LLiving Our Values AwardOct 2024
- BB12 MVP Award for Top PerformanceJul 2022
- TTop Ten Producer of the YearJan 2021
- BBlack Belt Instructor