Technical Support Representative
Shaw Communications
Jun 2023 - Oct 2023 (5 months)
● Provide technical support to Shaw customers via phone, email, and chat, addressing inquiries and troubleshooting issues related to internet, cable television, and home phone services.
● Diagnose and resolve technical problems by guiding customers through step-by-step solutions or escalating complex issues to the appropriate support teams.
● Assist customers with account-related inquiries, billing concerns, and service-related questions while ensuring a high level of customer satisfaction.
● Stay current on Shaw products, services, and technical specifications to provide accurate and up-to-date information to customers.
● Document and track customer interactions, technical issues, and resolutions in the company's su