Andrea Aydalina Chavez Bermudez

Andrea Aydalina Chavez Bermudez

About

Detail

Customer service specialist, escalation, dispute specialist, fraud investigator and quality analyst
Managua Department, Nicaragua

Contact Andrea regarding: 
Flexible work

Timeline


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Résumé


Jobs verified_user 0% verified
  • Remitly
    Financial Service Specialist, Escalation 1 and 2, Customer Behavior Investigator and Operational Excellence Specialist
    Remitly
    Jan 2021 - Jan 2023 (2 years 1 month)
    - Project proposal and approval - Project proposal and approval
  • Sitel S.A
    Customer service representaive
    Sitel S.A
    Jan 2019 - Jan 2021 (2 years 1 month)
    Assisted customers with credit card-related inquiries, concerns, and requests through phone calls. Provided prompt and accurate information regarding billing inquiries, credit card terms and conditions, account management, payment issues, rewards programs, and other credit card benefits.
Education verified_user 0% verified
  • Academia Europea
    English Course
    Academia Europea
    Jan 2018 - Jan 2019 (1 year 1 month)
  • U
    Civil Engineer
    UNI-ICAP
    Jan 2018 - Jan 2019 (1 year 1 month)
  • I
    High School Diploma
    Instituto Tecnico Juan Pablo II
    Jan 2013 - Current (12 years 8 months)