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Charwin Agustin

About

Detail

Highly experienced Call Center Team Leader with a proven track record of success in handling US Health Care Account.
Pililla, Calabarzon, Philippines
Contact Charwin regarding: 
work
Full-time jobs
Starting at USD9/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 25% verified
  • I
    Team Leader
    ISTA Personnel Solutions
    Aug 2019 - Current (7 years 1 month)
    Highly experienced Call Center Team Leader with a proven track record of success in handling US Health Care Account. • Facilitate client's weekly touch base, calibration and business review. • Maintaining good client relations by consistently meeting their demands and expectations. • Provide Admin and floor support to the team. • Oversee the team's performance and monitor the quality of team's output. • Facilitate training of our new agent and upskill training for our tenured team members. • Processing DME orders through inbound and outbound calls, referrals, posting of payments, authorizations, verifying benefits and reviewing claims for billings.
  • Teleperformance Philippines
    Customer Service Representative verified_user Verified experience
    Teleperformance Philippines
    Sep 2016 - Jun 2019 (2 years 10 months)
    • Liable to assist callers/provider on verifying benefits, claims and eligibility of patients under their health insurance plan. • Liable to verify the provider's credentialing and contract status.
  • J
    Customs Representative
    Joven Jalos Custom Broker
    Jan 2016 - Jun 2016 (6 months)
    • Liable to assist the import in charge by preparing the documents needed foe the clearance of the cargo. • Liable for paying the shipment's cost under the name of our consignee.
  • U
    Service Provider
    United Laboratories
    Nov 2012 - Sep 2013 (11 months)
    • Liable to assist the operator by encoding all details and records of the production and monitoring the product's specification. • Maintaining good quality of the product and machine condition.
Education verified_user 0% verified
  • U
    Bachelor of Arts in Political Science
    University of Rizal System (Pililla Campus)
    Jan 2008 - Dec 2012 (5 years)
  • P
    Diploma in Secondary Education
    Pililla Academy Foundation Inc.
    Jan 2004 - Dec 2008 (5 years)
  • P
    Diploma in Primary Education
    Pililla Elementary School Unit 1
    Jan 1998 - Dec 2004 (7 years)