Experienced and educated multi-skilled administration professional with experience in administration, recruitment, sales, training and customer service. I have worked in national and international companies ranging from start-ups to large corporates. I have a passion for process improvements and enhanced customer service delivery through customer engagement and technological advancements
Contact Charvet regarding:
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Full-time jobs
Starting at
USD12.5/hour
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Pension Fund Administration public Remote experience
Old Mutual SA
Mar 2020 - Current(5 years 4 months)
Maintain customer records and portfolios
Adhere to stringent legal policies & procedures
Provide transparent & accurate confidential information to members
Interdepartmental collaboration throughout the Old Mutual network
Escalate systemic issues for prompt resolution
Simultaneously use multiple databases & systems for problem
solution.
Develop & improve Training Materials
Provide large group various employee level trainings
Track & Administer trainee performance & progress.
Report creation and training administration
Self-directed learning.
Customer Service Associate - Retail/Digital/Complaints
Amazon.com
Nov 2017 - Apr 2018(6 months)
Resolve customer complaints and queries
Escalate systemic issues
Troubleshoot digital platforms and devices
Time management
Share best practices
Data mining
W
Sales Team Leader
WorldVentures
Jan 2015 - Jan 2017(2 years 1 month)
Promote company, team and product
Team lead and motivate
Educate team members on technological changes and advancements
Event co-ordination
Monthly seminars and personal development strategies
Online Gaming Live Chat Host
Online Casino Player Host at DigiOutSource
Jan 2015 - Jan 2016(1 year 1 month)
Entertain & engage customers in a live online setting while
promoting games to increase company revenue.
Personal Incentive & Bonus Creation for Maximum member retention
Monitor & Manage chats for inappropriate or abusive behaviour
Record keeping and database administration