C

Charrlaine Britt Ramos

About

Detail

Province of Pampanga, Philippines

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • V
    Real Estate Virtual Assistant
    Virtual Verse Solutions
    Mar 2024 - May 2025 (1 year 3 months)
    Conducted outbound cold calls to property owners to generate leads for vacant land and residential real estate Researched county records and platforms like Zillow, Redfin, and Realtor to identify potential sellers Scheduled appointments between motivated sellers and the acquisitions team Qualified leads by gathering property details, seller motivation, and pricing information Tracked performance metrics such as call volume, appointment rates, and lead conversions
  • Compass Experience Labs
    Customer Support Associate
    Compass Experience Labs
    Sep 2023 - Mar 2024 (7 months)
    Processed customer orders accurately using Shopify Provided support via phone, email, and live chat through Gorgias Responded to inquiries regarding products, orders, and store policies Escalated complex issues and special requests to the Corporate team for resolution Assisted customers with order tracking through Shopify and carrier platforms
  • Teleperformance
    Chat Support Representative
    Teleperformance
    Jan 2020 - Sep 2023 (3 years 9 months)
    Provided real-time support to customers via Salesforce Live Chat Guided customers through step-by-step troubleshooting for technical issues Assisted with product upgrades, plan changes, and feature enhancements Documented chat conversations accurately for reporting and reference Monitored common customer concerns and reported trends to management
Education verified_user 0% verified
  • Gordon College
    Bachelor of Science
    Gordon College
    Jan 2018 - Jan 2019 (1 year 1 month)
  • H
    Accountancy and Business Management ( ABM
    HighSchool Columban College
    Jan 2016 - Jan 2018 (2 years 1 month)