Charly Alarcon vargas

Charly Alarcon vargas

About

Detail

Cajamarca Department, Peru

Contact Charly regarding: 
Flexible work
Starting at USD7/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Q
    Client Relations
    Quill And Arrow
    Mar 2024 - Oct 2024 (8 months)
    Informed customers about the current status of their cases, providing clear and concise updates. Delivered relevant case information in a timely manner, ensuring client understanding and satisfaction. Connected clients with attorneys, facilitating effective communication between the legal team and clients. Successfully deescalated potentially tense situations, addressing client concerns and resolving issues with professionalism and empathy. to manage client interactions, ensuring efficient tracking of case progress and client
  • C
    CRM and ERP Developer
    CEORZA.
    Jun 2023 - Current (3 years 1 month)
    Developed ERP and CRM systems using React as the foundational technology. Worked on front-end and back-end development, utilizing CSS, HTML, JavaScript, and Node.js. Designed and implemented responsive user interfaces to improve system functionality and user experience. Managed databases and server-side applications, ensuring system performance and security. Skills and Expertise: Full-stack development (React, Node.js, CSS, HTML, JavaScript) ERP and CRM systems development Database management and server-side application handling Cross-functional collaboration and problem-solving
  • GoDaddy
    Sales and Customer Service Rep.
    GoDaddy
    Aug 2022 - May 2023 (10 months)
    Managed both inbound and outbound customer service calls, converting inquiries into successful sales. Addressed technical inquiries related to website functionality and server maintenance. Consistently exceeded sales targets, being the top-performing agent for two consecutive quarters. Utilized technical expertise in website development to provide comprehensive customer support. Additionally, leveraged knowledge of dropshipping and Shopify to enhance customer interactions, as our services included connections to multiple e-commerce platforms. Managed order processing on a daily basis, ensuring efficient operations and customer satisfaction.
  • C
    Call center customer service representative
    Conempathy - LD products
    Aug 2021 - Jun 2022 (11 months)
    As a Call Center Customer Service Representative, I enhanced customer retention and managed refunds, effectively resolving issues related to orders. I provided precise product information to customers, which improved satisfaction and sales conversions. Additionally, I maintained strong vendor relationships to ensure smooth order fulfillment and addressed technical inquiries while supporting the troubleshooting process. My role also involved arranging deliveries and contacting vendors, which contributed to a comprehensive understanding of e-commerce operations, further enhancing my ability to assist customers effectively.
  • Laravel
    Front end developer
    Laravel
    Mar 2021 - Aug 2021 (6 months)
    Built custom websites from scratch, implementing CRM systems and online billing functionalities. Managed multiple client projects, delivering personalized solutions based on client needs.
  • C
    Front and back end developer - WordPress, JSS, Css, HTML
    Ceorza sac
    Jun 2020 - Jan 2021 (8 months)
    Led end-to-end development for dynamic and responsive web pages. Integrated e-learning platforms for Ceorza's academy. Conducted website performance optimizations and audits. Skills Full-stack development (WordPress, HTML, CSS, JavaScript) E-learning platforms and CMS integration Website optimization and performance monitoring
  • S
    Spa and pool customer service
    Sun valley
    Dec 2019 - Apr 2020 (5 months)
    Greeted visitors and provided excellent customer service. Managed inventory, ensured cleanliness, and handled customer complaints efficiently. Coordinated with teams to maintain facility standards. Skills Customer service and complaint handling Inventory management and maintenance Organization and communication
  • O
    Salesman
    Oscmarc
    Mar 2013 - Sep 2016 (3 years 7 months)
    Managed the sales of car accessories, tires, and rims, consistently meeting sales targets. Provided expert product recommendations and built strong customer relationships. Assisted with inventory management and stayed updated on industry trends.
Education verified_user 0% verified
  • N
    Informatics Engineering
    National University of Trujillo.
    Mar 2014 - Current (12 years 4 months)
  • C
    High School
    Cabrera Private School
    Jan 1999 - Dec 2010 (12 years)