Charles Wilson Chiong

I.T Technical Support

Canary Technologies

Apr 2024 - Current (2 years 6 months)

I.T Technical Support Individual Contractor

metadata.io

Mar 2022 - Mar 2024 (2 years 1 month)

-Responsible for handling customer issues through ticketing tools, chat, email and phone/zoom. -Debugging using Postman to replicate the issue. -Verify and debug the issue with the help of the database and activity logs within the platform. -Working with L3 engineers and developers to fix bugs and issues faced by the partners. -Creating knowledge base articles to better deal with repeating issues. -Perform UAT testing(manual) on a preprod environment. -Performs Operational tasks including client setup changes and global application configuration changes and Incident investigation to determine root cause. -Assisting clients to integrate marketing automation tools and CRM, such as Hubspot, Marketo, and Salesforce. -Implement metadata scripts

R

Managed Services Technician / I.T Administrator

Reality Bytes Incorporated

Aug 2021 - Feb 2022 (7 months)

H

Migration Specialist – Project

Harvard Partners

Jun 2021

C

I.T Administrator

Computer Solutions East

Jan 2021 - Jun 2021 (6 months)

Technical associate for Project Stadia

Google

Dec 2019 - Dec 2020 (1 year 1 month)

D

Operations Manager

Dona Eusebia Village Bukid Garden Resort

Jun 2018 - Feb 2019 (9 months)

-Handled client relationship. -Managed multiple teams as their team leader. -Conducted staff performance reviews, assessed needs, cost/benefit analysis and operational strategy assessments. -Established a high standard for productivity, quality, sales as well as defined user guidelines. -Managed and improved center performance through performance monitoring, problem resolution, system audits and quality assurance measures. Aided human resources department in recruitment process by interviewing potential hires and outlining clear job expectations. -Summarize, collect and analyze call center trends and data for regular performance reports specifically for sales.

I.T Administrator

EnfraUSA Solutions

Jun 2013 - May 2018 (5 years)

-Active directory management including security group creation. -I.T Helpdesk/Admin experience with focus on client satisfaction. -Experience with Autotask CRM. -Network management - Meraki/Cisco -Troubleshooting mobile devices with Active Sync for exchange. -Experience as a global admin with multiple clients on Office365. -Manage purchasing and inventory for clients. I.E through vendors like techsoup, Dell, Lenovo, Adobe. -Manage Adobe license for single and team along with Creative Cloud Suite. -Experience in deploying company toolsets for client's new hires. -Azure powershell experience. -Experience in managing an AD sync to Office 365 accounts. -Cloud backup/storage experience. I.E Dropbox, Google Backup and Sync etc. -Experience in han

Charles Wilson Chiong

About

Detail

Timeline

Résumé

Charles Wilson Chiong

About

Detail

Behavioral traits