Charles Ronald Meneses

L

Senior IT Business Analyst / Senior Payment Accuracy Advisor – Implementation Services

Lyric - Clarity in Motion

Sep 2023 - Current (2 years 11 months)

Responsibilities: o Requirements Gathering & Planning  Analyze client change requests to ensure a clear understanding of business needs.  Collaborate with internal and external stakeholders to clarify specifications and develop actionable implementation plans. o System Design & Development  Lead the design, configuration, and development of system enhancements within Content Manager across multiple environments (UAT_1, UAT_DICT, CLINICAL, PROD).  Implement and optimize system features based on client requirements, ensuring alignment with business objectives and performance goals. o Testing & Quality Assurance  Develop and execute detailed test scenarios using the TSG Tool to validate both expected and edge case outcomes.

Software Quality Assurance Specialist

Tech Firefly

Oct 2022 - Sep 2023 (1 year)

Responsibilities: o Accepts and manage QA intake requests from different partners and organizations within the client environment. o Performs functional, content, localization, and regression testing for internal and external Learning Management System (LMS) in Staging and Production environment. o Performs functional, content, and localization testing for email campaign and bulk distribution system. o Performs UAT on voice applications, and call re-routing used for contact centers. o Performs test case creation and daily status report. o Document and report issues on client's internally developed bug tracker system and perform validation of fixes applied. o Creates testing documents such as QA Process manifesto, test readines

Process Executive

Cognizant

Dec 2021 - May 2022 (6 months)

Responsibilities: o Support Creators / Partners with their technical issues resolution on email and chat. o Provides prompt and efficient service to Creators including appropriate escalation of partner's issues to internal team. o Troubleshoot and resolve issues related to YouTube. o Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance. o Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues. o Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer

A

Data Analyst

Accenture PH

Oct 2019 - Oct 2021 (2 years 1 month)

Responsibilities: o Process claims payments, provide financially correct and or quality service, and trained to address client’s concerns. o Assisting pending medical claims information of clients using Salesforce. o Obtain and verify information submitted by clients. o Acting like a Subject Matter Expert handling daily stand-up meetings for clients and stakeholders and also sending process count reports on a daily basis. o Acting like a Quality Analyst authorizing medical health claims processed by new hires. o Confirm member benefits and coverage and determining policy coverage and calculating claim amounts. o Recognized as Highest CPH (Claims per Hour) for the Month of October 2020

Intern

PLDT

Feb 2019 - May 2019 (4 months)

• Providing support on PLDT Clarity System. • Answering phone calls in any PLDT Main Distribution Frame queries. • Creating Job Orders on PLDT System. • Assisting CXDA to locate open NAP Frame and correct slot and port on a specific area by using PLDT Clarity System. • Acting as a Database Administrator inputting customer's information and locating available Fibr Nap Frame on PLDT's Clarity System.

Charles Ronald Meneses

About

Detail

Timeline

Résumé