Charles Ronald Meneses

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Senior IT Business Analyst / Senior Payment Accuracy Advisor – Implementation Services

Lyric - Clarity in Motion

Sep 2023 - Current (3 years 2 months)

Responsibilities:
o Requirements Gathering & Planning
 Analyze client change requests to ensure a clear understanding of business
needs.
 Collaborate with internal and external stakeholders to clarify specifications and
develop actionable implementation plans.
o System Design & Development
 Lead the design, configuration, and development of system enhancements
within Content Manager across multiple environments (UAT_1, UAT_DICT,
CLINICAL, PROD).
 Implement and optimize system features based on client requirements,
ensuring alignment with business objectives and performance goals.
o Testing & Quality Assurance
 Develop and execute detailed test scenarios using

Software Quality Assurance Specialist

Tech Firefly

Oct 2022 - Sep 2023 (1 year)

Responsibilities:
o Accepts and manage QA intake requests from different partners and organizations
within the client environment.
o Performs functional, content, localization, and regression testing for internal and
external Learning Management System (LMS) in Staging and Production environment.
o Performs functional, content, and localization testing for email campaign and bulk
distribution system.
o Performs UAT on voice applications, and call re-routing used for contact centers.
o Performs test case creation and daily status report.
o Document and report issues on client's internally developed bug tracker system and
perform validation of fixes applied.
o Creates testin

Process Executive

Cognizant

Dec 2021 - May 2022 (6 months)

Responsibilities:
o Support Creators / Partners with their technical issues resolution on email and chat.
o Provides prompt and efficient service to Creators including appropriate escalation of
partner's issues to internal team.
o Troubleshoot and resolve issues related to YouTube.
o Maintains acceptable performance metrics such as customer satisfaction, quality,
productivity, first contact resolution, speed of response and attendance.
o Maintains a positive and professional demeanour always portraying the company in a
positive light and effectively managing sensitive issues.
o Demonstrates excellent time-management skills and the ability to work independently:
using resources, pol

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Data Analyst

Accenture PH

Oct 2019 - Oct 2021 (2 years 1 month)

Responsibilities:
o Process claims payments, provide financially correct and or quality service, and trained
to address client’s concerns.
o Assisting pending medical claims information of clients using Salesforce.
o Obtain and verify information submitted by clients.
o Acting like a Subject Matter Expert handling daily stand-up meetings for clients and
stakeholders and also sending process count reports on a daily basis.
o Acting like a Quality Analyst authorizing medical health claims processed by new hires.
o Confirm member benefits and coverage and determining policy coverage and
calculating claim amounts.
o Recognized as Highest CPH (Claims per Hour) for the Month of October 2

Intern

PLDT

Feb 2019 - May 2019 (4 months)

• Providing support on PLDT Clarity System. • Answering phone calls in any PLDT Main Distribution Frame queries. • Creating Job Orders on PLDT System. • Assisting CXDA to locate open NAP Frame and correct slot and port on a specific area by using PLDT Clarity System. • Acting as a Database Administrator inputting customer's information and locating available Fibr Nap Frame on PLDT's Clarity System.

Charles Ronald Meneses

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Charles Ronald Meneses

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