Charlene Verbo

Charlene Verbo

About

Detail

Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    Helpdesk Coordinator
    NteK Solutions
    Apr 2025 - Current (1 year 7 months)
  • The Pipeline Group
    xDR Operations Specialist
    The Pipeline Group
    Feb 2025 - Current (1 year 9 months)
    In my role as a Freelance xDR Operations Specialist, I spearheaded ticket resolution using Salesforce, supported lead generation efforts, and facilitated internal communication. Additionally, I excelled in account management and data analysis, contributing to successful project management outcomes.

    • Utilized Salesforce Launchpad for efficient ticket resolution and data analysis
    • Supported lead generation efforts through effective communication
    • Conducted data analysis to drive project management success
  • ECLARO
    Senior Application Analyst
    ECLARO
    Apr 2021 - Sep 2024 (3 years 6 months)
    ~Supported Client: Benefitfocus/Voya
    ~Analyze and summarize issues from multiple carrier/client in order to prepare appropriate solutions and clarifications to respond to customers.
    ~Delivered prompt and professional solutions for customer inquiries and issues via scheduled meetings with the client through teams, tickets client created on Salesforce and email as well.
    ~Provided work around to existing issues and submitted them to our engineers via JIRA ticket. This helped expedite the resolution on customer reported issues and developed tools and processes to increase customer satisfaction.
    ~Worked on escalated issues and took ownership in order to follow up on outstanding requests.
    ~Worked on max files (gMax, iMax
  • ECLARO
    Application Analyst
    ECLARO
    Oct 2020 - Apr 2021 (7 months)
    ~Tier 1 Support | Client: Benefitfocus
    ~Respond to customer inquiries and requests via telephone, email and chat in a timely manner.
    ~Process customer request on their health insurance and benefits.
  • TTEC
    Customer Service Representative
    TTEC
    Jun 2019 - Jul 2020 (1 year 2 months)
    ~Client : Qantas Airways (Airline Account)
    ~Respond to customer inquiries and requests via telephone, email and chat in a timely manner.
    ~Document all inquiries, requests, resolutions, and follow-up tasks.
    ~Process points claim, forms, applications, and requests.
  • BDO Unibank
    Financial Advisor
    BDO Unibank
    Nov 2018 - May 2019 (7 months)
    ~Had scheduled meeting on the bank or home visit with clients to determine their financial objectives, risk tolerance, income, expenses and assets.
    ~Offered strategic advice on products and services, such as investments, insurance coverage and debt management tools. Securing stocks and bonds and establishing progressive savings. Identifying and pursuing potential clients to maintain a strong client base.
  • C
    Ecommerce Merchant
    Chandie Online Shop
    Jul 2018 - Current (8 years 4 months)
    • Managed product listings on TikTok’s eCommerce platform, engaging with customers through comments, messages, and live sessions.
    • Oversaw order fulfillment to ensure timely shipping and analyzed performance data to optimize sales strategies.
  • H
    Sales Marketing Assistant
    HRManagement Business Solutions Inc
    Jun 2018 - Sep 2018 (4 months)
    ~Created marketing materials for the company HR events.
    ~Gathered joiners for the HR events facilitated by the company. Assisted the whole event.
Education verified_user 0% verified
  • STI College
    Bachelor of Science - BS, Business Administration, Management and Operations
    STI College
    Jun 2014 - May 2018 (4 years)