C
Charity Ebose
About
Detail
Customer Success Manager
Washington, District of Columbia, United States
Contact Charity regarding:
groups
Networking
Timeline
work
Job
school
Education
flag
Award
Résumé
Jobs
verified_user
0% verified
- CCustomer Representative (Upwork)Nov 2022 - Mar 2023 (5 months)• Communicate clearly and effectively with customers through email and direct conversations • Resolve escalated calls in a friendly and courteous manner, even with difficult or unpleasant customers • Work collaboratively with co-workers, paying close attention to detail and ensuring the best outcome for the customer, store representative, and the company • Maintain accurate records of customer interactions and transactions, ensuring data integrity and privacy • Maximize customer satisfaction and loyalty by consistently creating "wow" experiences, increasing the customer satisfaction score by 10% within the first three months of the role.
- DCustomer Care SupportDirect Buy StoreJan 2021 - Dec 2021 (1 year)
Customer ServiceMONIEPOINTJan 2020 - Dec 2020 (1 year)• Trained and support a team of customer service representatives, resulting in a 25% increase in team productivity and a 40% reduction in customer complaints • Resolve 200+ customer complaints via phone and email by demonstrating problem-solving skills, earning top performer recognition for excellent communication skills in one quarter • Manage and maintain customer accounts through effective communication and timely response to inquiries, ensuring customer satisfaction • Collaborate effectively with cross-functional teams and contributed to team projects, leveraging excellent communication and interpersonal skills • Utilize CRM system to track customer interactions, manage leads and prioritize them efficiently.
Education
verified_user
0% verified
- Degree, CredentialUniversity Of BeninJan 2015 - Oct 2019 (4 years 10 months)
Awards
verified_user
0% verified