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Customer Support Specialist
Lagos, Nigeria
Résumé
Jobs
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- KExecutive Assistant to the CEOKlasha Technologies LimitedFeb 2023 - Oct 2023 (9 months)Calendar Management: Efficiently managing the CEO's schedule by coordinating appointments, meetings, and events, and ensuring optimal time utilization. Communication Handling: Handling incoming and outgoing communications on behalf of the CEO, including emails, phone calls, and written correspondence. Prioritizing and responding to critical matters promptly. Travel Arrangements: Making travel arrangements, including booking flights, accommodations, and transportation for the CEO. Preparing
- KOperations SpecialistKlasha Technologies LimitedJul 2022 - Oct 2023 (1 year 4 months)Bank Account Opening: Managed and oversee the bank account opening process, ensuring compliance and efficiency. Documentation Management: Maintaining and organize essential operational documents, contracts, and records. Vendor and Supplier Coordination: Coordinating with vendors and suppliers for procurement and operational needs. Inventory Management: Monitoring and maintain inventory levels, tracking supplies and materials. Expense Tracking: Assisting in tracking and managing operational expenses and budgets. Process Documentation: Documenting and updating operational processes and procedures for reference. Compliance and Regulation: Staying informed about relevant regulations and ensure operational compliance. Office Management: Overseei
Customer Success Team leadPalmPayFeb 2022 - Jul 2023 (1 year 6 months)Training new customer service team members Using customer relationship management software (CRM) to document customer interactions Monitoring average call length and overall team volume Listening to individual calls to ensure quality Leading performance reviews for team members Creating intervention and improvement plans for team members Creating reports for the director of customer services Suggesting new procedures to improve customer service Resolving escalated customer issues Motivating customer service team to meet goals Conducting individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.- Customer Sucess RepresentativePalmPayDec 2021 - Feb 2022 (3 months)Experienced and reliable customer service executive with extensive experience in providing assistance in a busy customer service setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company and proven ability to listen attentively, solve problems quickly and efficiently. Managed high volume of calls and chats to ensure customers Maintained customer happiness with forward-thinking strategies Logged call and chat information in secure systems, improving data collection measures.
- Field Sales AgentPalmPayFeb 2020 - Oct 2021 (1 year 9 months)Acquiring new clients and maintain existing relationships to increase revenue. My role involves: identifying potential clients, generating leads, presenting tailored solutions and managing the entire sales process and Meeting the given target. Building strong customer relationships, staying informed about industry trends, and maintaining accurate sales records.
- VCustomer Service RepresentativeVip Vaping CompanySep 2018 - Jan 2020 (1 year 5 months)Providing detailed guidance on product benefits, accurately recording and processing customer data, and staying up-to-date on available products and services to ensure sales.Resolving customers' complaints and providing answers to their questions.
Education
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- Higher National DiplomaYaba College of TechnologyNov 2020 - Jul 2022 (1 year 9 months)
- National DiplomaYaba College of TechnologyAug 2014 - Aug 2017 (3 years 1 month)
Awards
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