Chantel McKinney
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Chantel McKinney

About

Detail

Florida, United States
Contact Chantel regarding: 
work
Full-time jobs
Starting at USD28/hour
Flexible work
Starting at USD28.5/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Tier 1 Tech Support Supervisor
    Gale Health Solutions,
    Nov 2022 - Jul 2025 (2 years 9 months)
    Assist with network connectivity issues and email configuration Collaborates with Project Leads and IT team to resolve issues Managed ticket lifecycle in Freshdesk and resolved Level 1 incidents within SLAs Set up user accounts and software for new hires
  • G
    Help Desk Agent
    Gale Health Solutions,
    Apr 2019 - Nov 2022 (3 years 8 months)
    Resolved 40+ daily tickets for system login issues, connectivity problems, and software installs Used Freshdesk and Fresh service for remote desktop support and diagnostics Documented solutions in knowledge base and escalated critical issues to Tier 2
Education verified_user 0% verified
  • B
    Business Analysis & Process Management IBM Foundations | Cybersecurity 2025 Coursera
    Jul 2025 - Current (1 month)