Chang Kim

TRANSPORTATION MANAGER

US Foods

Oct 2023 - Current (2 years 8 months)

Manage and mentor staff through individualized coaching sessions. Educated team members on critical compliance procedures. Created action plans focusing on key performance indicators. Oversee adherence to DOT guidelines by the team. Identify and eliminate waste to enhance workflow efficiency. Facilitated ongoing discussions on safety and driving policies. Investigated all collisions, maintaining comprehensive reports. Directed logistics for on-time, error-free goods transport. Provided ongoing training to team members. Proficient across various transportation management and reporting platforms. Directed investigations to verify and resolve customer or shipper complaints. Researched and suggested cost-effective shipping methods and conducted

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TRANSPORTATION / OPERATION MANAGER

JB Hunt Transportation

Jan 2022 - Oct 2023 (1 year 10 months)

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DIRECTOR OF OPERATION

MITTOSHOP CLOTHING

Jan 2021 - Dec 2021 (1 year)

Worked with management team to develop operational goals aligned with business strategy. Set goals and expectations for direct reports using performance review process, holding staff accountable. Established operational guidelines and identified opportunities for improvement. Developed and maintained client relationships to grow business and improve account retention.

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ACCOUNT MANAGER

EAST LION CORPORATION

Mar 2008 - Dec 2021 (13 years 10 months)

Assessed performance metrics, pinpointing opportunities from customer feedback. Executed essential operational modifications. Maintained high client satisfaction by offering immediate resolutions to problems. Assisted large corporation with high-volume domestic clients. Contributed to a team-focused effort to boost profitability. Efficiently managed seamless transitions between design, production, sales, shipping, and accounting. Specialized in optimizing inventory management systems. Onboarded new team members to integrate into organization. Developed successful customer relationships to boost sales opportunities. Participated in trade shows, conferences, and networking events to represent the company and attract new business. Utilized CRM

PROFESSIONAL DRIVER

Schneider National

Aug 2007 - Jan 2008 (6 months)

Maximized transportation efficiency by organizing routes per applicable laws. Covered extensive distance across forty-state territory. Verified accuracy between cargo documents and shipments. Upheld highest levels of operational safety. Complied with federal law by maintaining accurate log books. Collected and correctly secured load to uphold safety standards and reduce damage. Maintained safe driving history with no critical incidents many-year timeframe. Planned and executed efficient routes to optimize time and fuel costs. Determined most expedient trip by mapping out driving routes ahead of time. Assisted in loading and unloading vehicles to ensure safe transport of goods. Communicated effectively with dispatch and customers to provide

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