Chandan Das

Chandan Das

About

Detail

Senior Technical Solutions Engineer | SaaS, Cloud (AWS/Azure/GCP) | Python, SQL, Terraform | Immediate Joiner | Remote‑Ready | Ex‑Granicus, Dell, Infosys
Karnataka, India

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Résumé

Jobs verified_user 0% verified
  • Granicus
    Senior Technical Support Engineer
    Granicus
    Aug 2023 - Current (2 years 9 months)
  • Granicus
    Senior Technical Support Specialist Engineer
    Granicus
    Dec 2022 - Oct 2025 (2 years 11 months)
  • Dell EMC
    Technical Specialist
    Dell EMC
    Aug 2021 - Nov 2022 (1 year 4 months)
    Worked as a Technical Support Specialist for premium customers of Dell Technologies supporting international customers (basically USA & Canada) troubleshooting the issues on Servers.
  • CAOne Tech Cloud Inc
    Google consultant for infosys
    CAOne Tech Cloud Inc
    Feb 2021 - Jul 2021 (6 months)
    Worked as a Google Consultant from Infosys under CA-One for Google Workspace, supporting worldwide customers with their issues in Google Apps i.e. Gmail, Chat, Forms, Classroom, Sheets, Docs, Calendar, Meet and Slides for Collaboration including Admin panel and Vault for managing users and the services.
  • Karix
    Technical Support Specialist
    Karix
    Jun 2019 - Aug 2020 (1 year 3 months)
    working for log fetching by SQL querying, SMS and email delivery and Scripting, troubleshooting message delivery issues using the tools for all most all the National & International client Banks like HDFC, ICICI, SBI, YES bank, Bank of Maharashtra, Axis Bank, Oriental Bank of Commerce, Kotak, Union Bank of India etc. and Reputed MNCs like IBM, Wipro, Infosys, Samsung etc. on daily basis and resolving the issues.
  • Onward Technologies Limited
    BESCOM project
    Onward Technologies Limited
    Oct 2018 - Dec 2018 (3 months)
    Handling daily Billing and meter creation activities along with the other activities Using Python as a support language Completing batch files and Executing routine backups using Shell scripting hence reducing the work which is reducing the work which is repetitive in nature on daily basis using Python. Used Shell scripting as an important part of process automation in Python
  • Bosch
    Migration project
    Bosch
    Sep 2018 - Dec 2018 (4 months)
    Migration of data of international customers to share point according to the need, creating new Microsoft share point sites, removing impedances and hence scheduling the migration to the sites hence giving them the insurance of security of their relevant data to the cloud.
  • CMS IT Services
    IT Support Specialist
    CMS IT Services
    Mar 2017 - Dec 2018 (1 year 10 months)
    assisting clients with hardware and software issues. The job was to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Education verified_user 0% verified
  • Chhattisgarh Swami Vivekanand Technical University
    Bachelor of Engineering - BE, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
    Chhattisgarh Swami Vivekanand Technical University
  • CSVTU
    B.E, Computer Science
    CSVTU
Projects (professional or personal) verified_user 0% verified
  • C
    Cloud-Based Client Onboarding & Automation Framework
    Jul 2023 - Nov 2025 (2 years 5 months)
    Led the development of a scalable onboarding and automation framework for Granicus’ cloud-based solutions, enhancing service delivery for government and enterprise clients. - Automated onboarding workflows using PowerShell, Python, and Bash, reducing setup time by 40%. - Configured secure Windows/Linux server environments and integrated Active Directory for seamless access control. - Improved incident response time by 30% through log analysis automation and process optimization. - Managed deployments and integrations across Salesforce, SQL, and cloud platforms. - Collaborated cross-functionally with engineering and product teams to resolve escalated issues and drive client success.
  • I
    Infosys (Google Consultant)
    Feb 2021 - Jul 2021 (6 months)
    Administered Google Workspace and contributed to AD integration projects. Participated in solution design aligned with enterprise architecture and CX goals. Supported configuration and rollout of ITSM-related modules.
  • R
    Robert Bosch India – Data Migration Consultant
    Sep 2018 - Dec 2018 (4 months)
    Migrated customer data to SharePoint and deployed secure cloud sites. Supported MS Office troubleshooting across user environments.
  • C
    Client Delivery Optimization for SMS/Email Systems – Karix
    Role: Technical Support Specialist Tools: SQL, Shell scripting Highlights: - Diagnosed and resolved delivery issues for high-volume clients (ICICI, SBI, IBM). - Recommended system improvements that enhanced throughput and reduced latency. - Built reusable scripts for performance monitoring and alerting.
  • E
    Enterprise Server Escalation & RCA Framework – Dell EMC
    Role: Technical Specialist Tools: ITIL, Windows/Linux, RCA documentation Highlights: - Acted as Tier 3 escalation point for mission-critical server issues. - Developed RCA templates and peer training modules to standardize incident response. - Improved resolution time and reduced repeat incidents by 25%.
Awards verified_user 0% verified
  • CMS
    Youth Talent Award
    CMS
    Dec 2019
    Awarded most of the honours and prizes due to my all round performance.
  • S
    Salesforce Lightning, SQL Developer, PG Admin, Dbeaver, Phoenix, Squirrel, SQLYog, MongoDB, PostgreSQL, Teams, Fresh des