chaithra m r

Application Support Engineer

Cisco Systems

Jan 2025 - Current (1 year 6 months)

• Performed Windows and macOS laptop deployments for new hires, including Duo setup, OS updates, driver installation, and device configuration. • Conducted password resets and Duo Security setup via Secureit.cisco.com and myduo.cisco.com, ensuring secure authentication and compliance. • Installed and configured essential productivity and security software (Office 365, OneDrive, Webex, Cisco AnyConnect VPN, Chrome/Firefox). • Enabled device security and compliance: Windows Security Account Protection, FileVault encryption, BIOS/UEFI updates, and certificate verification. • Resolved hardware-related issues on Lenovo laptops: BIOS configuration, diagnostics, driver updates, and coordination of repairs/replacements. • Managed data migrati

IT Support

Ordr

Jun 2024 - Dec 2024 (7 months)

• Administered VMware ESXi servers and configured Windows 11 devices using Windows Autopilot. • Created and deployed configuration profiles and policies for macOS and Windows using Intune and Jamf Pro. • Implemented endpoint security solutions (Bitdefender, Microsoft Defender) and assisted with phishing investigations. • Provided Linux system support: troubleshooting, software installation, and network configuration. • Delivered advanced macOS troubleshooting, reimaging, and OS installations. • Configured Intune policies, prepared Win32 apps, and used Jamf Composer for packaging and branding. • Performed Active Directory user/group management, security policies, and environment setup. • Administered Okta: user/group management, pass

C

IT Support Specialist

Clarivate Analytics

Mar 2020 - Mar 2023 (3 years 1 month)

• Managed Active Directory user accounts, permissions, and security policies. • Provided dedicated support to CEO and senior leadership. • Configured laptops/desktops for onboarding and managed offboarding processes. • Resolved VPN and MFA issues, ensuring secure remote access. • Supported Windows, macOS, iOS, Microsoft Office 365, and Zoom. • Managed Intune and Jamf for Apple device enrollment and compliance. • Created and maintained ServiceNow tickets for global employee support. • Performed macOS disk repairs, backups with Time Machine, and reinstallation procedures.

e

IT Support Analyst

eTeam Info Services

May 2019 - Feb 2020 (10 months)

• Created Active Directory accounts and managed password resets. • Provided remote support using Cisco AnyConnect for application migrations and Citrix apps. • Delivered Mac OS troubleshooting, including connectivity and network issues.

L

Desktop Support Engineer

Lobo Staffing

Sep 2017 - Apr 2019 (1 year 8 months)

• Delivered second-level IT support across NA & APAC regions via voice, email, and chat. • Administered Microsoft O365 and Active Directory environments. • Backed up and maintained macOS systems with Time Machine and Apple device management tools.

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