Chad T

Chad T

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Operations Leader | People-First, Execution-Driven
Ladysmith, British Columbia, Canada

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Résumé


Jobs verified_user 0% verified
  • Guaranteed Estimates
    Director of Operations
    Guaranteed Estimates
    Aug 2025 - Current (1 year 3 months)
    - Established the company’s first consistent operating infrastructure, introducing systems, reporting, and accountability across a US-based home services marketing organization.
    - Lead day-to-day operations using EOS principles to drive execution, prioritization, and performance across a global team.
    - Built and maintained a custom internal operations platform and client-facing portal, covering lead management, an agent inbox/ticketing system, performance dashboards, and billing — shipping features end-to-end (data model, backend/RLS, and UI) on a Lovable/React + Supabase/Postgres stack integrated with GoHighLevel (CRM) and Stripe (billing)
    - Lead and coach a global team of Inside Sales Agents, Customer Success Managers, Medi
  • Doane Grant Thornton LLP
    Manager of Administrative Services, Vancouver Island
    Doane Grant Thornton LLP
    Oct 2021 - Aug 2025 (3 years 11 months)
    - Led a team of 16 administrative professionals across five offices, ensuring seamless operations and high-quality support for 15 Partners & Principals.
    - Sat on the Executive Management Committee, collaborating with senior executives to provide both tactical and strategic insights.
    - Oversaw facilities operations across five commercial offices, including vendor management, service contracts, space planning, and $1.6M+ in renovations and capital improvements.
    - Led philanthropic efforts on Vancouver Island as Chair of the Greater Purpose Committee, overseeing $200K+ in donation distributions in communities across the island.
    - Acted as direct support to the Managing Partner, contributing to regional and national initiati
  • MasterBUILT Hotels
    General Manager, Microtel Inn & Suites by Wyndham Oyster Bay
    MasterBUILT Hotels
    May 2020 - Oct 2021 (1 year 6 months)
    - Held full operational, strategic, and financial responsibility for a new hotel owned by the Stz’uminus First Nation.
    - Drove service excellence, earning "Best of Wyndham" and "Best of Microtel" awards and maintaining top rankings on TripAdvisor.
    - Exceeded EBITDA targets in 5 of 6 quarters through disciplined financial management and operational efficiency.
  • Pursuit Collection
    Manager of Food & Beverage Operations, Columbia Icefield
    Pursuit Collection
    Jan 2020 - May 2020 (5 months)
    Led the food and beverage operations at the Columbia Icefield Discovery Centre in Jasper National Park, serving up to 4000 guests daily, until the COVID-19 pandemic caused operations to be ceased.
  • Pursuit Collection
    Restaurant Manager, Columbia Icefield
    Pursuit Collection
    Apr 2019 - Jan 2020 (10 months)
    Responsible for the front-of-house operation of Altitude, a 236-seat, three-service restaurant serving up to 800 guests daily during the seven-month seasonal operation.
  • S
    General Manager
    Sproat Lake Landing
    Nov 2015 - Nov 2016 (1 year 1 month)
    Led the opening team of a boutique resort in its inaugural year, establishing processes and brand identity of a 100-seat gastropub, boutique hotel, craft liquor store, coffee shop, activity centre, and retail store.
  • Horizon North Logistics Inc
    Lodge Manager
    Horizon North Logistics Inc
    Oct 2013 - Nov 2015 (2 years 2 months)
    Property leader of two all-inclusive executive workforce accommodation lodges with over 1200 rooms, leading a team of 150 unionized workers to be recognized as the premier remote lodge of choice in the Alberta energy sector. Achieved exceptional results in safety standards by promoting a culture of a safe, healthy workplace.
  • Fairmont Hotels and Resorts
    Guest Service Manager, Fairmont Battery Wharf, Boston
    Fairmont Hotels and Resorts
    Apr 2012 - Aug 2013 (1 year 5 months)
  • Fairmont Hotels and Resorts
    Housekeeping Operations Manager, The Fairmont Banff Springs
    Fairmont Hotels and Resorts
    Jun 2010 - Apr 2012 (1 year 11 months)
  • Fairmont Hotels and Resorts
    Night Manager, The Fairmont Vancouver Airport
    Fairmont Hotels and Resorts
    Nov 2008 - Jun 2010 (1 year 8 months)
  • Westin Hotels  Resorts
    Guest Experience Associate, The Westin Grand Vancouver
    Westin Hotels Resorts
    Feb 2008 - Nov 2008 (10 months)
  • Delta Hotels
    Bell Attendant, The Delta Vancouver Airport
    Delta Hotels
    Jun 2007 - Feb 2008 (9 months)
  • Westin Hotels  Resorts
    Banquet Bartender, The Westin Bayshore
    Westin Hotels Resorts
    Aug 2006 - Feb 2008 (1 year 7 months)
  • Fairmont Hotels  Resorts
    Banquet Server (Summer Seasonal), The Fairmont Jasper Park Lodge
    Fairmont Hotels Resorts
    May 2005 - Sep 2005 (5 months)
  • White Spot
    Server
    White Spot
    Mar 2002 - Jun 2003 (1 year 4 months)
Education verified_user 0% verified
  • Cornell University
    Certificate, Hotel Revenue Management
    Cornell University
    Jan 2011
  • Vancouver Community College VCC
    Certificate, Essential Management Skills
    Vancouver Community College VCC
    Jan 2008
Projects (professional or personal) verified_user 0% verified