Charles Z

Solution Architect - Enterprise AI

Innodata Inc.

Oct 2025 - Current (1 year 1 month)

- Designed eval rubric and LLM-As-Judge workflow to evaluate enterprise text to SQL and RAG chatbot for MAG7 client - Created synthetic multi-agent conversation data to evaluate Tencent's LLM

C

Co-Founder

ContentViking

Mar 2025 - Current (1 year 8 months)

Leveraging AI to extract and amplify your POV to create thought-leadership posts. Flagship offer: 3 posts/week at $250/month.

Prompt Engineer (via Innodata)

Jan 2025 - Oct 2025 (10 months)

Combined clustering method with prompt design to improve yield rate of product background generation by 20% Automated multimodal data labelling with LLM for ML training, focusing on content visual & thematic similarity Applied statistical testing to evaluate LLM labelling accuracy for cases without ground truth

Senior Consultant - AI & Data

EY

Aug 2024 - Feb 2025 (7 months)

Analytics engineering for Coinbase (Built lots of ETL with Airflow) Developed agentic RAG app for creating SAP project specs 30% faster leveraging historical specs (LangChain, Azure AI, Pinecone) Built data model with DBT, and Snowflake ETL re-usable framework for Air Canada BI and ML use cases

Consultant - AI & Data

EY

Oct 2023 - Aug 2024 (11 months)

• Built enterprise Power BI dashboards for a major airline company to monitor financial metrics; optimized query processing.
• Built machine learning model (LightGBM) and operation simulation model for a major railroad lto optimize train schedule; helped EY pursue $10M+ service contract (largest proposal in EY Canada)
• Analyzed Alberta wildfire data and identified root cause and mitigation solutions, and created wildfire prediction model with XG Boost
• Established data architecture strategy for a healthcare company, and offered implementation plan for conducting data ingestion, setting up data lake, and building MLOps infrastructure

SEO & Product Management Intern

Jerry

Nov 2022 - Aug 2023 (10 months)

Revamped webpages to drive search rankings
• Wrote product-requirement documents (PRD) based on competition analysis and offered UI mockup
• Worked cross-functionally with COO, engineers, product manager to align strategy and drive execution
• Scraped public car insurance reviews and used OpenAI API to conduct semantic analysis for creating innovative content Ad-hoc tasks: app user journey design, technical SEO (schema structure, byline date optimization)

Business Analytics Summer Intern

Reckitt

May 2022 - Sep 2022 (5 months)

• Drove the content update of Mead Johnson Formula marketing emails, improving click-through rate by 200% by using SQL to analyze email performance and identify engaging topics for customers
• Create proof-of-concept for customizing coupon marketing to save costs based on customers’ redemption probability by building machine learning model (random forest classifier) with 90% precision

Merchandise Intern

Nike

Feb 2021 - Jul 2021 (6 months)

• Identified missing opportunities in T-shirt category and refined product assortment by analyzing internal sales data and market trend on third-party ecommerce and social media sites
• Offered strategy recommendations on product and brand marketing by conducting sales analytics, market research, and focus groups to generate insights into market trend and consumer demand

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Charles Z

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