Maria Martinez

Jobs 0% verified

IT Support Specialist

Toolbox

Nov 2025 - Current (11 months)

- Fast and efficient development to drive innovation - Troubleshooting technical issues related to infrastructure, software, APIs, and connectivity. - Cloud environments where technical support includes service monitoring, integration validation, and incident management. - Collaboration across technical teams—including QA, development, and support—using agile methodologies such as Scrum. - Serving clients across Latin America, requiring bilingual communication skills and cultural sensitivity in customer care.
Customer Support Specialist

LABHOUSE

Oct 2025 - Jan 2026 (4 months)

Customer Support Specialist As part of the customer care team, I manage inquiries across multiple channels including phone, email, Intercom, and live chat. I document interactions, provide accurate product information, and collaborate closely with internal teams to ensure smooth communication and resolution. I assist in onboarding processes, contribute to support strategy development, and help shape internal policies based on user feedback. My role also involves coordinating with technical support, participating in training initiatives, and monitoring customer insights to continuously improve service quality.
D

Data Entry Operator

Jun 2025 - Dec 2025 (7 months)

- Entered and updated data in company systems with accuracy. - Checked records to make sure information was correct and consistent. - Helped organize files, track tasks, and update reports for managers. - Used online tools to upload, edit, and check data quickly and clearly. - Worked with remote teams to handle bilingual (Spanish-English) information. - Adjusted data formats to meet client or team needs. - Suggested ways to improve processes and reduce errors.

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Maria Martinez

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